Business Analyst – Surveillance & Data

Business Analyst – Communications Surveillance Technology We’re working with a global financial services organisation undergoing a major technology transformation across its communications surveillance estate and they are looking for a Business Analyst to join them The Role You’ll support three key workstreams: • Migration of e-communications data into AWS • Data retention, purge and legal hold processes • Case management and regulatory risk reduction You’ll act as a bridge between business stakeholders and technical delivery teams, ensuring requirements are clearly defined, risks are understood, and solutions deliver real value. The environment covers a wide range of communication channels including (but not limited to): Bloomberg, Refinitiv, ICE, Teams, Slack, Symphony, Skype, SMS, WhatsApp and WeChat. Key Responsibilities • Lead requirements gathering, validation and documentation across data integration, data retention and legal hold initiatives • Partner with senior stakeholders across Compliance, Legal, Operations and Technology • Work closely with DataOps and engineering teams to design secure, scalable data solutions • Translate business needs into clear technical deliverables • Identify inefficiencies and propose improvements aligned with industry best practice • Perform impact assessments, feasibility analysis and risk reviews • Present findings and recommendations to senior leadership • Stay up to date with regulatory and technology developments in communications surveillance Essential Experience • Strong experience with business communications technologies (e.g. Bloomberg, ICE, Teams, WhatsApp for Business, Cloud9, BT Turrets, mobile voice, etc.) • Proven background delivering data-driven projects (data integration, case management, data lifecycle management) • Solid experience working with DataOps and technical delivery teams • Strong knowledge of Agile and Waterfall methodologies (JIRA preferred) • Excellent business analysis, process modelling and requirements gathering skills • • Experience working in regulated financial services environments • Confident stakeholder manager with strong communication skills • Proficient with analytics and reporting tools (Power BI, Tableau, Excel) • Passion for data, controls and best-in-class solutions Desirable • CBAP, PMI-PBA or similar BA certification • Knowledge of trading platforms and market operations