Business Analyst

Job Summary Our client’s Enterprise Applications PMO is seeking a skilled and detail-oriented Business Analyst to support the further integration of ServiceNow and Workday platforms. The ideal candidate will play a key role in gathering requirements, analyzing business processes, and coordinating between technical teams and stakeholders to ensure a seamless and effective integration of HR and IT service management systems. This role will be imbedded in the Service Now team. POSITION IS ONSITE 4 DAYS A WEEK IN AUSTIN, TX. • Firm requirement, no flex on this schedule. • Key Responsibilities • Collaborate with business stakeholders to gather and document functional and non-functional requirements related to the integration of ServiceNow and Workday – the ask is more for follow-ups and being able to form and maintain RIDACs for key functionality). • Analyze and map business processes to identify integration points and process improvements. • Work with technical teams to define data flows, interface requirements, and transformation logic between the two platforms. • Facilitate workshops, interviews, and meetings to elicit and validate requirements. • Document use cases, process flows, business rules, and technical specifications. • Support testing activities including test case development, UAT coordination, and defect tracking. • Scrum Coordination: • Sprint Planning • Story Scoping • Acceptance Criteria Definition • Story accuracy • Blocker tracking • Story Sequencing • Track Service Now / Workday integration project milestones and deliverables, providing regular status updates to project leadership. • Serve as a liaison between Service Now team and the Reporting / Integrations Workday 2.0 team ensuring accurate and timely communication and alignment across key program milestones. Qualifications & Skills • Bachelor’s degree in Business, Information Systems, or related field. • 3+ years of experience as a Business Analyst, preferably in enterprise application integration projects. • Hands-on experience with ServiceNow and/or Workday platforms. • Strong understanding of HRIS systems and IT Service Management processes. • Experience in process mapping, data analysis, and system documentation. • Excellent communication, presentation, and stakeholder management skills. • Proficient in tools such as JIRA, Confluence, Visio, Excel, or similar.