Business Analyst

Role Purpose The Business Analyst is accountable for: • shaping and defining the true business problem, opportunity and associated requirement, covering People, Process and Technology • delivering solutions that resolve the business problem and setting out impacts and risks • delivering the business analysis activities on projects and programmes • integrity and alignment of the proposed and chosen solutions with business needs • developing and professionalizing themselves and the business analyst community. Accountabilities Nature of Work • Accountable for shaping and defining the business outcome o Establish scope and introduce a clear process for making changes to the business, provisioning full audit trail o Gather and analyse business requirements, using appropriate requirements documentation and management processes, encompassing functional and non-functional requirements o Evaluate business needs against IT strategy and architecture roadmaps, driving consistency and maximising the leverage of existing architecture. • Accountable for delivering the business analysis activities on projects and programmes o Shape and develop project and programme business cases, business value, benefits realisation in an innovative and cost-effective way o Support or manage service and/or product selection processes in line with the defined business need o Engage core stakeholders (incl. sponsor, business representatives, programme & project managers) to drive awareness and buy-in o Identify and manage internal and external dependencies, affecting solution design / implementation o Recommend business solution options and support their detailed evaluation through investment appraisal, clearly highlighting the recommended option o Apply and monitor use of modelling and analysis tools (e.g. Jira, Confluence), methods and standards. Accountable for integrity and alignment of the proposed and chosen solutions with the business needs o Identify and highlight business risks and issues within scope and propose escalation and resolution actions o Demonstrate conceptual thinking and research skills, facilitating the design of solutions which account for future developments and changes o Drive compliance with the Change and IT standards, frameworks, methodologies and governance; contribute to defining acceptance tests. o Provide consultancy services and/or specialist expertise to IT & Change client, driving performance and improving quality of the delivery. • Accountable for development and professionalism of themselves and the business analyst community o Develop and maintain a comprehensive understanding of the services and products within the industry o Keep abreast of the industry trends and best practice, sharing these with the wider community and applying as and when appropriate o Share recent insights and lessons learnt with the wider community through active participation in the community briefings, blogs, presentations, etc o Support and guide community new joiners, familiarising them with the business analysis approach, toolkit and frameworks o Seek opportunities and attend external and internal seminars / training sessions that enhance professional development and deliver business value. Risks & Controls • Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer o Ensure that issues and actions associated to controls / risks are remediated in a timely manner o Maintain appropriate records on iCARE or Archer o Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within client's tolerance level o Report and escalate the status of the relevant risks, controls and standards as appropriate Resource Complexity • Accountable for working within policy and guidelines, applying technical knowledge and expertise and prioritising own use of time • May be accountable for managing internal and external resources working on the project; number and extent of resources will vary depending on the role. This may include: setting clear timelines and milestones, co-shaping the deliverables, resolving conflicts and dependencies, monitoring and managing risks and issues. Problem Solving • Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise. • Support project resources by giving advice or by taking on accountability to resolve more complex problems. • Accountable for escalation of problems to drive effective resolution Change • Accountable for recommending change based on expert know how and analysis of the business situation taking account of similar previous problems • Accountable for taking personal initiative in adapting to change Internal Collaboration • Accountable for building and maintaining effective relationships with the immediate project team as well as extended stakeholders – incl. sponsor, business representatives and other projects and programmes External Interaction • Accountable for building and maintaining effective relationships with external subject matter experts and/or suppliers