Business Analyst (Telecom & OSS)

Job opportunity for Business Analyst based in Newbury, UK - Contract We are looking for a skilled Business Analyst with strong domain expertise in OSS for fixed and mobile converged networks. You will act as a bridge between business stakeholders and technical teams, gathering requirements, analyzing operational needs, and supporting the design and delivery of OSS solutions that optimize network operations and service delivery. Key Responsibilities: • Elicit, analyze, and document business and system requirements related to OSS in converged network environments (mobile + fixed-line). • Work with network, IT, and operations teams to understand existing OSS processes and identify gaps or optimization opportunities. • Translate business requirements into functional specifications for OSS solutions (inventory, provisioning, fault management, performance monitoring, etc.). • Support the design and implementation of service fulfillment and assurance processes across hybrid networks (e.g., 5G, FTTH, DSL). • Collaborate with architects, developers, and QA teams to ensure alignment of solution design with business goals. • Facilitate workshops and meetings to gather input and validate requirements with diverse stakeholders. • Assist in vendor evaluations, UAT, training, and change management activities during OSS deployment or transformation projects. • Ensure documentation complies with industry standards such as TM Forum (eTOM, SID, TAM). Required Qualifications: • Bachelor’s degree in Telecommunications, IT, Business, or a related field. • 7+ years of experience as a Business Analyst in telecom OSS environments. • Good understanding of network technologies (5G, LTE, GPON, xDSL, VoIP, IMS) and how they are managed operationally. • Familiarity with OSS domains including service fulfillment, service assurance, and inventory management. • Experience working with OSS platforms (e.g., Netcracker, Amdocs, Ericsson, Nokia, Huawei). • Strong analytical, problem-solving, and communication skills. • Proficient in tools like JIRA, Confluence, Visio, BPMN tools, and requirement management systems. Preferred Qualifications: • Knowledge of TM Forum frameworks (eTOM, SID, Open APIs). • Experience with OSS transformation programs (e.g., consolidation, cloud migration, automation). • Exposure to Agile/Scrum methodologies and DevOps environments