Business Analyst

This posting is for a pending award. Location: Annapolis, MD & Baltimore, MD (Hybrid/Telework Eligible) Schedule: Full-time, 40 hours/week (8:00 a.m.–4:30 p.m.) Contract Term: 10 months (anticipated start December 1, 2025) About the Role Applied Technology Services is seeking a Senior Business Analyst to support the Comptroller of Maryland (COM) driving continuous improvement initiatives within the Unclaimed Property and Field Enforcement Divisions. This role offers the opportunity to make a direct impact on the efficiency, accuracy, and security of critical state operations. As a Business Analyst, you will collaborate with COM staff to identify opportunities, design solutions, and deliver measurable improvements across business processes, systems, and workflows. This is a hands-on role for a professional who thrives on problem-solving, process reengineering, and delivering tangible results. What You’ll Do You will lead and support projects that enhance operational performance, including: Process Documentation & Training – Develop clear, comprehensive documentation and training materials for existing business processes. Internal Controls – Identify gaps and recommend solutions to strengthen compliance and accountability. Technology & Tools – Partner with technical teams to design or enhance workflows and tools within COM’s technology environment (Excel, SharePoint, Power BI, ServiceNow, KAPS, Revenue Premier). Process Reengineering – Redesign workflows to improve efficiency, accuracy, cost-effectiveness, and employee satisfaction. Quality Assurance – Provide testing and support for business processes migrating into new applications. Each Division will benefit from at least two significant projects during the contract term. Deliverables will include: A written project proposal with measurable objectives and performance metrics A detailed Standard Operating Procedure (SOP) for reviewed processes A close-out report with recommendations, risk analysis, and outcome evaluation Qualifications Required: Minimum 3 years of experience in business process analysis, documentation, SOP development, or process reengineering Bachelor’s degree in Business Administration or related field Professional certification such as CBAP, PMI-PBA, CAPM, or equivalent Preferred: 3+ years of project management experience with responsibility for delivering complex initiatives on time and within scope Additional Details Worksites: 80 Calvert St., Annapolis, MD and 7 St. Paul St., Baltimore, MD Telework: Eligible (with some required on-site presence) Security: Position requires handling confidential information and passing a background investigation Full-Time Employee Benefits: Competitive compensation Health benefits including Medical, Dental and Vision Vacation and Personal Days 401K Employee Assistance Plan Continuous education and learning opportunities. 2Z1giFa19d