Business Analyst

Position Overview Miami-Dade County is seeking two experienced Business Analysts to support the implementation of a large-scale, complex Records Management System within a local government environment. The Business Analysts will work within the Information Technology Department, collaborating closely with software developers, business stakeholders, IT leadership, and a vendor solution provider to ensure successful delivery of a vendor-based application. This role focuses heavily on business process analysis, requirements gathering, documentation, stakeholder collaboration, change management, and system implementation support throughout the full project lifecycle. Key Responsibilities • Analyze and understand existing business processes and identify opportunities for improvement. • Develop as-is and to-be process diagrams and maintain requirements traceability matrices. • Gather, define, and document business and system requirements, translating them into user stories and technical specifications. • Collaborate with cross-functional teams using Waterfall and Agile methodologies to manage business analysis deliverables. • Facilitate workshops, interviews, and meetings with business and technical stakeholders. • Support change management activities, including impact assessments, training materials, and end-user support during transitions. • Prepare documentation such as requirements documents, test plans, user stories, diagrams, and reports. • Coordinate and support system testing, including test planning, test case development, and execution. • Assist with user training and ensure alignment between requirements and system functionality prior to deployment. • Provide regular status updates, reports, and presentations to stakeholders and project leadership. • Monitor post-implementation performance and recommend system enhancements to improve efficiency and user experience. • Identify risks and issues related to business analysis activities and proactively mitigate or escalate as needed. Required Experience & Skills • 7+ years of experience delivering complex IT software projects within large organizations. • Proven experience across the full software implementation lifecycle (requirements, design, development, testing, training, deployment, and support). • Strong background in business process analysis and stakeholder collaboration across multiple departments. • High proficiency in documentation, including: • As-is / To-be process diagrams • User stories • Requirements documentation • Test plans and related deliverables • Strong analytical, problem-solving, and critical-thinking skills. • Excellent written and verbal communication skills with the ability to clearly convey complex ideas. Technical Skills • Extensive experience with Microsoft tools, including: • Microsoft Word, Excel, PowerPoint, Outlook • Microsoft Project • Microsoft Teams • SharePoint • Azure DevOps • Ability to leverage these tools for documentation, collaboration, and project tracking. Education Requirements • Bachelor's Degree in: • Business Administration • Computer Science • Information Systems • or a related field • Seven (7) years of relevant experience in business analysis, software implementation, and Agile methodologies is required. • Additional relevant work experience may substitute for formal education on a year-for-year basis.