Business Analyst

Salary: $80k - $95k/Year Summary: Project Scope: You will work on a high-impact product that aggregates and visualizes data across key functional areas: Network Metrics: 5G/LTE coverage, latency, drop rates, outages, site status Sales & Activations: Device sales, SIM activations, port-ins/port-outs, channel performance Customer Experience: Trouble ticket trends, NPS, CSAT, resolution SLAs Operational Health: SLA tracking, backlog monitoring, system availability, productivity metrics Responsibilities: • Lead requirements gathering and analysis for the unified dashboard by collaborating with stakeholders across Network Engineering, Sales, Customer Experience, and BI. • Understand and translate telecom-specific workflows (e.g., tower congestion, call routing, outage resolution) into clear, actionable dashboard views and KPIs. • Collaborate with UX/UI designers to help shape the mobile/web application experience by co-designing wireframes, user flows, and intuitive layouts using tools like Figma and Miro, tailored to different user personas. • Write detailed user stories, feature descriptions, and acceptance criteria in JIRA/Confluence, supporting agile development cycles. • Serve as the voice of the user, ensuring business and technical needs are both met with a focus on usability, accuracy, and clarity of insights. • Coordinate with data engineers and architects to validate data sources, define logic for dashboards, and resolve gaps or inconsistencies. • Lead or support UAT and internal demos, ensuring each release meets user expectations and business goals. • Support roadmap development with insights on user needs, process improvements, and operational goals. Must-Have Skills: • Telecom domain experience (Network operations and Monitoring, OSS/BSS) • Experience designing or contributing to mobile/web application features as a Business Analyst or Product Analyst • Strong understanding of user experience design principles, wireframing, and feature flow development • Experience with dashboards, KPIs, and data visualization requirements Hands-on experience with JIRA/Confluence and Agile delivery methods • Excellent communication, documentation, and stakeholder alignment skills • Ability to work cross-functionally with technical, product, and business teams • Experience creating Software design and Sequence diagram using Lucid Charts. Preferred Skills: • Experience with dashboard tools like Tableau, Power BI, Grafana • Basic SQL or data querying knowledge • Wireframing experience with tools like Figma or Miro • Strong analytical mindset with a user-first approach • Adaptability and ability to work in a fast-paced, agile environment Pay Transparency: The typical base pay for this role across the U.S. is: $80k - $95k/ year. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law. 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