Business Analyst

Payrate: $20.00 - $27.00/hr. Summary: The primary function is to maintain order management, order allocation, and fulfillment, including handling back orders and communication with internal and external customers. Additional responsibilities include generating ad hoc reports, conducting data analysis, and participating in projects. The role involves reporting to GPCA CE order management. Responsibilities • Receive and process customer orders through various channels. • Verify order details, including product specifications, quantities, and delivery requirements. • Ensure orders are entered into the system accurately and promptly. • Track orders from placement to delivery, ensuring timely fulfillment. • Monitor order status and communicate updates to customers and internal teams. • Resolve any discrepancies or issues related to orders. • Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns. • Provide clear and accurate information about order status, shipping times, and delivery options. • Build and maintain positive relationships with customers. • Coordinate with inventory and warehouse teams to ensure product availability. • Identify and address potential stockouts or delays that may impact order fulfillment. • Maintain accurate records of all orders, including order history, modifications, and customer communications. • Generate reports on order volume, processing times, and customer satisfaction metrics. • Analyze data to identify trends and areas for improvement. • Ensure compliance with company policies, procedures, and legal requirements related to order management. • Conduct regular audits to verify the accuracy of order processing and documentation. Qualifications • Bachelor's degree in business management, economics, finance, accounting, or a relevant field required. • 2 years’ experience required. • Strong attention to detail and organizational skills. • Basic knowledge in order management systems and software a plus (e.g., ERP, CRM). • Excellent communication and interpersonal skills. • Eagerness to learn and grow in a professional environment. Desired Skills • Customer service • Problem-solving • Data analysis • Time management • Team collaboration Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $27.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting  privacy@aditiconsulting.com. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy . #AditiConsulting # 26 - 02693