Business Analyst

BUSINESS ANALYST NYC, NY - Hybrid In Person Interview Long term Contract Legal & Court Case Management Position Overview We are seeking an experienced Business Analyst with proven expertise in legal operations and court case management systems. This role requires a deep understanding of legal workflows, case management software, and the ability to bridge business requirements with technical solutions in a complex legal environment. This is an in-person role where an individual is required to be in NYC office. Position may offer hybrid option down the road once the individual establishes enough work efficiency. Key Responsibilities • Analyze and document business processes related to legal case management, including intake, discovery, trial preparation, and post-settlement activities • Conduct requirements gathering sessions with attorneys, paralegals, and support staff to understand operational pain points and improvement opportunities • Develop detailed functional specifications and user stories for system implementations, configurations, and enhancements • Serve as liaison between technical development teams and legal staff during system deployments and custom integrations • Create training materials, documentation, and standard operating procedures (SOPs) for new systems and processes • Perform data analysis and reporting to measure process efficiency, identify bottlenecks, and track key performance metrics (KPIs) related to case management • Manage system configuration, customization, and testing of case management platforms, including fields, workflows, and automation rules • Support data migration projects, ensuring accuracy and integrity when transitioning between systems • Monitor system performance, user adoption, and provide ongoing support and optimization recommendations Required Qualifications • Bachelor’s degree in business administration, Information Technology, Law, or related field • Minimum 5 years of professional experience as a Business Analyst or similar role • Preferred 2 years of direct experience working with legal case management systems or legal operations • Strong understanding of legal processes, legal terminology, and case management workflows • Proficiency with business analysis tools (wireframing, process modeling, BPMN) and documentation • Strong SQL knowledge for data analysis and reporting; experience with data visualization tools (Tableau, Power BI) preferred • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences • Knowledge of legal compliance requirements (GDPR, CJIS, attorney-client privilege, work product doctrine) • Experience with API integrations and third-party system connections Core Competencies • Business Process Analysis & Improvement • Requirements Management & Elicitation • Systems Design & Solution Architecture • Project Management & Coordination • Stakeholder & Relationship Management • Data Analysis & Reporting • User Training & Change Management • Problem-Solving & Attention to Detail Technical Skills • Case Management Platforms: Salesforce, or similar • Databases: SQL (queries, optimization), database design • Business Intelligence: Tableau, or similar • Microsoft Office Suite: Excel (advanced), Word, PowerPoint • Modeling Tools: Visio, Lucidchart, or UML diagramming • Project Management Tools: Jira, Asana, Microsoft Project, or equivalent Soft Skills • Excellent communication and presentation abilities • Strong analytical and critical thinking capabilities • Ability to manage multiple priorities and meet tight deadlines • Strong organizational and documentation skills • Collaborative team player with strong interpersonal skills • Adaptability and willingness to learn new systems and processes