Business Analyst

The Business Systems Analyst supports the evaluation, configuration, and continuous improvement of an Employee Benefits Agency Management System (AMS). This role focuses on optimizing workflows, data structures, and system integrations to ensure efficient day-to-day operations and successful system implementations. The analyst plays a key role in maintaining data integrity, supporting platform enhancements, and enabling business teams through effective system use. Key Responsibilities • Gather and interpret business needs from users, stakeholders, and leadership to support system improvements, integrations, and operational efficiency initiatives. • Convert business requirements into clear functional specifications, process flows, and use cases to guide system configuration and technical development. • Collaborate with internal departments such as accounting, operations, and technology teams, as well as third-party vendors, to evaluate data movement, integration points, and system dependencies. • Assist with system implementation and migration efforts by validating data requirements, supporting configuration activities, and helping stabilize operations after deployment. • Review and resolve system-related issues and enhancement requests submitted through a ticketing platform by identifying root causes, assessing impact, and coordinating solutions. • Participate in testing activities by developing test scenarios, validating system performance against requirements, and documenting defects or discrepancies. • Support integrations between AMS platforms and other business systems, including data mapping, troubleshooting errors, and ensuring consistency across systems. • Perform ongoing data review, validation, and cleanup to maintain accuracy and reliability across platforms. • Create and maintain documentation such as requirements, workflows, configuration details, and user guides to support knowledge sharing and operational continuity. Skills and Qualifications • Understanding of agency management systems and system-driven workflows, preferably within the employee benefits or insurance domain. • Ability to analyze system architecture, data flow, and usability to improve business processes. • Strong problem-solving skills with the ability to assess issues and recommend effective solutions. • Comfortable working cross-functionally with internal teams and external partners. • Clear written and verbal communication skills. • Strong organizational and time management abilities, with experience handling multiple priorities in a dynamic environment. • Experience using AMS platforms, ticketing systems, project tracking tools, and standard office software. • Ability to handle sensitive information with discretion and professionalism. Education and Experience Required: • Degree in information systems, business, or a related discipline, or equivalent professional experience. • Practical experience configuring systems, managing data structures, and supporting integrations across platforms. • Prior experience working with an agency management system in a professional setting. Preferred: • Experience with employee benefits-focused AMS platforms and day-to-day system administration. • Involvement in system implementations, migrations, or large-scale enhancements. • Experience serving in a system administrator or product support capacity. • Familiarity with multiple AMS platforms used in the insurance space. Additional Experience (Nice to Have): • Early-career experience in employee benefits systems or insurance operations. • Exposure to agency workflows, data processes, and system utilization within the benefits domain.