Pacer Group
Business Data Analyst
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Business Data Analyst with strong experience in conversational AI and customer experience analytics. Contract length is "unknown," pay rate is "unknown," and it is a remote position. Key skills include data analysis, stakeholder communication, and defining KPIs.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
536
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🗓️ - Date
May 22, 2026
🕒 - Duration
Unknown
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🏝️ - Location
Unknown
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
Philadelphia, PA
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🧠 - Skills detailed
#Data Analysis #AI (Artificial Intelligence) #Stories #NLP (Natural Language Processing) #Agile #Strategy #AWS (Amazon Web Services) #UAT (User Acceptance Testing)
Role description
Seeking a Business/Data Analyst with strong experience in conversational AI, customer experience analytics, and data-driven insights.
Must-Have Skills
• Strong qualitative & quantitative data analysis skills
• Experience analyzing chat transcripts, customer journeys, engagement metrics, and conversational data
• Ability to derive patterns, insights, hypotheses, root causes, and recommendations from data
• Experience with Conversational AI, Chatbots, NLP, LLMs, AI Assistants, or Generative AI environments
• Strong understanding of customer experience (CX) and translating analytics into business impact
• Experience defining KPIs, analytics frameworks, and performance metrics
• Ability to influence product strategy and roadmap decisions through insights
• Independent thinker / SME mindset with strong stakeholder communication skills
Nice to Have
• Dialogflow / AWS Lex exposure
• User stories, backlog grooming, Agile, or UAT experience
• Telecom, digital support, or contact center experience
Seeking a Business/Data Analyst with strong experience in conversational AI, customer experience analytics, and data-driven insights.
Must-Have Skills
• Strong qualitative & quantitative data analysis skills
• Experience analyzing chat transcripts, customer journeys, engagement metrics, and conversational data
• Ability to derive patterns, insights, hypotheses, root causes, and recommendations from data
• Experience with Conversational AI, Chatbots, NLP, LLMs, AI Assistants, or Generative AI environments
• Strong understanding of customer experience (CX) and translating analytics into business impact
• Experience defining KPIs, analytics frameworks, and performance metrics
• Ability to influence product strategy and roadmap decisions through insights
• Independent thinker / SME mindset with strong stakeholder communication skills
Nice to Have
• Dialogflow / AWS Lex exposure
• User stories, backlog grooming, Agile, or UAT experience
• Telecom, digital support, or contact center experience
