Business Intelligence (BI) Developer / Analyst

Role Purpose The BI Developer / Analyst will design, develop, and maintain business intelligence solutions that enable both internal teams and customers to make proactive, data-driven decisions. This role involves building reports and dashboards for internal stakeholders to monitor operational performance and for customers to track contractual service levels (SLAs). Additionally, the role will deliver advanced analytics-as-a-service dashboards, providing customers with actionable insights into their networks and technology stacks. The successful candidate will work across the full BI lifecycle, from requirements gathering and data modelling to visualization and deployment, ensuring solutions are accurate, scalable, and user-friendly. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Key Responsibilities • Collaborate with internal teams and customers to gather BI requirements and translate them into technical specifications. • Design and develop interactive dashboards and reports using Tableau. • Build and maintain data models, ETL processes, and data pipelines to ensure reliable and timely data availability. • Deliver analytics solutions that provide actionable insights for internal performance monitoring and customer-facing service metrics. • Develop advanced dashboards for analytics-as-a-service offerings, including predictive and trend analysis. • Ensure data quality, integrity, and security across all BI solutions. • Stay current with BI technologies, data visualization best practices, and emerging trends to continuously improve solutions. • Provide mentoring and guidance to team members on BI tools and practices. • Maintain accurate documentation for BI solutions and processes. , Required Experience • Proven experience in BI development and data analytics, including dashboard and report creation. • Strong proficiency with Tableau and SQL for data querying. • Experience with data modeling, ETL processes, and integration of multiple data sources. • Familiarity with Salesforce Data 360 • Ability to analyze complex datasets and present insights in a clear, actionable format. • Strong understanding of KPIs, SLA monitoring, and performance metrics. • Excellent collaboration and communication skills, with experience working in Agile environments. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Desirable Skills & Knowledge • Experience with predictive analytics and machine learning integration into BI solutions. • Knowledge of telecom networks, network monitoring systems, or NOC operations. • Familiarity with scripting languages (e.g., Python, R) for advanced analytics. • Exposure to observability and monitoring tools (e.g., Grafana, ELK stack , At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.