Business Intelligence (BI) Support Analyst

Job Title : Business Intelligence (BI) Support Analyst Location : Sunnyvale, CA 94085 (Onsite) Duration : 12+ months Detailed job description - Skill Set • : • Deliver Cross-Platform Subject Matter Expertise • Operate a Tiered Support Model • Manage the Slack Support Workflow • Conduct Data Investigation & Reconciliation • Guide Users on Data Interpretation • Ensure Operational Continuity & Escalation Mandatory Skills • Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company • Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity • Experience querying data sources to investigate, validate, and explain data to business users • Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent • Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness • Strong written and verbal communication skills, with the ability to translate technical findings into clear business language • Bachelor's degree or equivalent experience required Good to Have Skills • Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF • Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient • Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations • Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation • Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues