Business Intelligence Officer - Defence Afghan Relocation and Resettlement (DARR)

London Job Summary Are you naturally curious, thrive on challenge, and passionate about using data to make a real difference? If so, this is your opportunity to join the Management and Information Team within the Defence Afghan Relocation and Resettlement Directorate – a fast-paced, collaborative team working to provide senior leaders with the data and insight they need to make key decisions on a high profile program. The Defence Afghan Relocation and Resettlement (DARR) Directorate was set up to manage the process for identifying eligible Afghans who supported the UK mission in Afghanistan to come to the UK, and once here to be assisted to begin their new lives with their families. Since 2024 DARR has also been the lead department across Government – on behalf of the Senior Responsible Owner (SRO) - for delivering the Afghan Resettlement Programme (ARP), which brings together all Afghan resettlement schemes: the Afghan Relocation and Assistance Policy (ARAP), the Afghanistan Response Route (or ARR, set up in response to the Feb 2022 data incident) and the Home Office-led Afghan Citizens Resettlement Scheme (ACRS). The intent of the ARP is to exploit synergies across the delivery of the schemes, ensuring maximum value for money and coherence, in particular with respect to the resettlement (accommodation and integration) offer Afghan families receive in the UK. With over 38,000 moved so far across all schemes, it is important and rewarding work that involves significant collaboration across Government, within DARR and internationally, in support of Ministerial ambition to deliver the programme within this Parliament. This position is advertised at 37 hours per week. Job Description The Management Information team work with teams across DARR to extract, calculate and report on data across the spectrum of DARR’s work. The team are primarily responsible for: • Supplying reliable data in response to requests from internal and external stakeholders, including formal Freedom of Information (FOI) requests, Parliamentary Questions (PQs) and Ministerial Correspondence (MC); • Development and delivery of regular Management Information (MI) packs, to report on and visualise DARR’s progress for internal and external leaders across government; • Working alongside the Project Management Office (PMO), supporting the team with the relevant data to make informed decisions, schedule ahead and manage risk effectively; • Working alongside policy, operational teams and developers to support the development and maintenance of the Defence Afghan Casework System (DACS), and managing the data therein; and • Working closely with MoD’s analysis directorate to ensure consistent and informed reporting when required. The post holder would primarily be responsible for the development, maintenance, and delivery of regular MI reports. This will involve collaboration with teams across DARR to ensure the most reliable and up to date data is used. There will also be regular opportunities to provide dynamic support for emerging priorities and projects as well. The Defence Afghan Casework System (DACS) and data therein is key to the success of ARAP. You will gain an understanding of the holistic end-to-end process working with data in this system. The MI team play a vital role supporting the development, use and management of the application, as well as analysing and reporting on the data for operational needs. Fostering working relationships across the directorate is key to understanding the challenges faced and insights that are required. Relationships across Government, with Parliament and with the media rely on the ownership and provision of accurate data. You will gain valuable experience of both policy and delivery, working in an environment where there is Ministerial challenge, media scrutiny, legal challenge, and an ever-changing country situation in Afghanistan. Data is vital for good governance and customer service – both the UK taxpayers and Afghan nationals. This is a fast-paced challenging role that contributes to MoD and DARR objectives. Your work will directly influence decisions at the DARR Senior Leadership team. This post represents an opportunity to have a very significant impact on the effectiveness and efficiency of the scheme. It will bring together work to develop and improve the casework system and a growing requirement for accurate management information about the scheme. This will be a cohering role, bringing together and drawing insight from team members and users who are focused on delivery across DARR. This is a Fixed-term Appointment as a Business Intelligence Officer in the MI Team of the Defence Afghan Relocation and Resettlement (DARR) programme. Your responsibilities will be as described in this job advert. The reason why you are appointed for a fixed period is due to the time-limited nature of the DARR programme. It is expected to last 23 months but may be extended based on programme and business requirements. The post will begin on your appointment and end 23 months after that date, unless an extension is required and agreed in line with departmental policy. You should be aware that when your Fixed-term Appointment at MOD comes to an end, arrangements will be made in line with the FTA policy. If you are a permanent MoD civil servant and are found successful for an advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 23 months). At the end of the posting you will return to your previous MoD Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information. If you are transferring to MoD from another government department (OGD) you should join the MoD on an inward loan. At the end of the loan you will return to your home (OGD) department. If a loan cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA policy for further information. Responsibilities The Management Information team work with teams across DARR to extract, calculate and report on data across the spectrum of DARR’s work. The team are primarily responsible for: • Supplying reliable data in response to requests from internal and external stakeholders, including formal Freedom of Information (FOI) requests, Parliamentary Questions (PQs) and Ministerial Correspondence (MC); • Development and delivery of regular Management Information (MI) packs, to report on and visualise DARR’s progress for internal and external leaders across government; • Working alongside the Project Management Office (PMO), supporting the team with the relevant data to make informed decisions, schedule ahead and manage risk effectively; • Working alongside policy, operational teams and developers to support the development and maintenance of the Defence Afghan Casework System (DACS), and managing the data therein; and • Working closely with MoD’s analysis directorate to ensure consistent and informed reporting when required. The post holder would primarily be responsible for the development, maintenance, and delivery of regular MI reports. This will involve collaboration with teams across DARR to ensure the most reliable and up to date data is used. There will also be regular opportunities to provide dynamic support for emerging priorities and projects as well. The Defence Afghan Casework System (DACS) and data therein is key to the success of ARAP. You will gain an understanding of the holistic end-to-end process working with data in this system. The MI team play a vital role supporting the development, use and management of the application, as well as analysing and reporting on the data for operational needs. Fostering working relationships across the directorate is key to understanding the challenges faced and insights that are required. Relationships across Government, with Parliament and with the media rely on the ownership and provision of accurate data. You will gain valuable experience of both policy and delivery, working in an environment where there is Ministerial challenge, media scrutiny, legal challenge, and an ever-changing country situation in Afghanistan. Data is vital for good governance and customer service – both the UK taxpayers and Afghan nationals. This is a fast-paced challenging role that contributes to MoD and DARR objectives. Your work will directly influence decisions at the DARR Senior Leadership team. This post represents an opportunity to have a very significant impact on the effectiveness and efficiency of the scheme. It will bring together work to develop and improve the casework system and a growing requirement for accurate management information about the scheme. This will be a cohering role, bringing together and drawing insight from team members and users who are focused on delivery across DARR. This is a Fixed-term Appointment as a Business Intelligence Officer in the MI Team of the Defence Afghan Relocation and Resettlement (DARR) programme. Your responsibilities will be as described in this job advert. The reason why you are appointed for a fixed period is due to the time-limited nature of the DARR programme. It is expected to last 23 months but may be extended based on programme and business requirements. The post will begin on your appointment and end 23 months after that date, unless an extension is required and agreed in line with departmental policy. You should be aware that when your Fixed-term Appointment at MOD comes to an end, arrangements will be made in line with the FTA policy. If you are a permanent MoD civil servant and are found successful for an advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 23 months). At the end of the posting you will return to your previous MoD Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information. If you are transferring to MoD from another government department (OGD) you should join the MoD on an inward loan. At the end of the loan you will return to your home (OGD) department. If a loan cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA policy for further information. Person specification The Successful Candidate Will • Assist with the design, development and delivery of regular MI reports, making intelligent use of data to monitor and drive performance across DARR; • Maintain up to date knowledge of DACS and other significant datasets used across DARR; • Support teams across DARR to improve how data is recorded, managed and reported on; • Have an awareness of DARR’s information management principles; and • Provide dynamic support across the team to respond to internal and external requests for data, and emerging priorities or projects. Essential Criteria You will need to be someone who relishes a challenge, and has: • Experience of using MS Excel and MS Power Platform for data manipulation; • Good stakeholder management skills with the ability to communicate effectively with both technical and non-technical stakeholders; • Evidence of being able to effectively lead on pieces of work, and manage your own time alongside stakeholder expectations when faced with competing demands; and • Strong problem-solving skills and ability to make evidence-based decisions. Desirable criteria • Experience of PowerBI and PowerApps Behaviours We'll assess you against these behaviours during the selection process: • Managing a Quality Service • Changing and Improving • Delivering at Pace Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). • Learning and development tailored to your role • An environment with flexible working options • A culture encouraging inclusion and diversity • A Civil Service pension with an employer contribution of 28.97% Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Stage 1 – Application Form Please complete the application form with your basic information, which includes your personal details, eligibility to apply and any reasonable adjustments required. Stage 2 - Curriculum Vitae (CV) You will be asked to complete a CV with details of your job history, full qualification details and previous skills and experience. You are not required to upload your personal CV. The CV will also cover your work history (we recommend you include up to the last 3 roles of employment history, plus any others that you feel are relevant) and your qualifications. Stage 3 – Personal Statement and Sift As part of the application process, you will be asked to complete a personal statement in no more than 750 words detailing the relevant skills and experience you can bring to the role, based on the key criteria listed. Please read and understand the key criteria thoroughly, as this is what your written evidence will be assessed against. Pay particular attention to the lead criteria and second lead criteria as if you do not demonstrate these on your application, you will not progress to the interview stage. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criterion separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence the key personal requirements, what have you done that’s relatable to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. The sift of personal statements will be carried out based on the following essential criteria: • Experience of using MS Excel and MS Power Platform for data manipulation [Lead Criteria]; • Good stakeholder management skills with the ability to communicate effectively with both technical and non-technical stakeholders [Second Lead Criteria]; • Evidence of being able to effectively lead on pieces of work, and manage your own time alongside stakeholder expectations when faced with competing demands; and • Strong problem-solving skills and ability to make evidence-based decisions. Desirable criteria • Experience of PowerBI and PowerApps At sift, you will be assessed against your CV and Personal Statement. If we receive a high number of applications we will sift on the Personal Statement only. At interview, you will be assessed against the following Behaviours: • Managing a Quality Service • Changing and Improving • Delivering at Pace The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact • Name : Joseph Middleton-Welling • Email : Joseph.Middleton-Welling100@mod.gov.uk Recruitment team • Email : DBSCivPers-ResourcingTeam3@mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.