Business Intelligence Specialist

Details: Job Description Stefanini Group is hiring! Stefanini is looking for a Business Intelligence Specialist, Dearborn, MI (Onsite) For quick apply, please reach out Saurabh Kapoor at 248-582-6559/saurabh.kapoor@stefanini.com We are looking for Business Intelligence Specialist who will assist in improving the service offering of PC Renewal and asset management via ServiceNow. This role will be part of the PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission-critical objectives. Responsibilities • Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via Power Bi and Qlik Sense to convey current statuses and SLA adherence to the service team and management. • Collaborate with functional teams and contribute to process improvement and documentation. • Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business. • Ensure global alignment for ITSM practices within the ServiceNow platform. • Assist with the training of Planning and Operational staff. Job Requirements Details: Experience Required • 5+ years of experience in Business Intelligence, Business Analytics. Education Required • Bachelor's Degree • Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives • • • Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.