Business Support Analyst

Business Support Analyst Location: London (3 days in office) Contract:12 months About the Role Client’s IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are seeking an experienced professional to join our team and support project management, and day-to-day operations for tooling and processes improvement. Responsibilities: • Operation support • Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team. • Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance. • Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide) • Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting. • Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved. Tooling and Process Improvement Support: • Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics and propose for prioritization • Conduct value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems. • Monitor and report status of enhancement implementation. • Support system implementation- creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and provide status updates. • Create and maintain process/training documentation (update WIKI). • Assist with global process/tooling rollout. Minimum experience needed: • 5 year experience in Supply Chain, preferably experience of Oracle, warehouse operation, manufacturing system • Basic project management in system implementations, experience in user acceptance testing (UAT) • Data analysis skills- using dashboards to analyze data and report to business • Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals) • Problem solving skill ; Experience working with cross functional partners Desired Experience: • Experience in supporting supply chain systems rollouts, implementation and integration experience • Advanced in process flow visualization tools like LucidChart or Visio,Google Sheets/Slides; SOP/training guide drafting • Master Data Management (MDM) • Global exposure