Business Systems Support Analyst

Business Systems Support Analyst JOIN THE COMMUNITY. Making science better, together. careers@ioppublishing.org. Be part of a community working together to make science better. A society publisher with the perfect blend of not-for-profit purpose and commercial perspective. Here, we help each other be the best we can be: a team big enough to impact and small enough to care. About the role We’re looking for a curious, analytical and service‑focused Business Systems Support Analyst to join our Technology team on a 12 month fixed term contract. In this role, you’ll play a key part in ensuring our core business systems run smoothly, supporting colleagues across the organisation to use applications effectively and confidently. You’ll be responsible for resolving system and application issues, configuring systems to meet business needs, supporting software changes, and helping maintain the overall health and performance of our business applications. Working closely with business users, colleagues in Technology, and external suppliers, you’ll help ensure our systems continue to support the organisation efficiently and reliably. This is an excellent opportunity for someone who enjoys problem‑solving, working directly with users, and developing their technical skills in a collaborative environment. What you’ll be doing • Provide responsive and effective support for business systems and applications • Resolve incidents and issues, identifying root causes and preventing re‑occurrence • Advise colleagues on best practice use of systems and applications • Configure applications to meet user requirements, ensuring changes are tested and fit for purpose • Support the delivery of software changes and upgrades, including testing and validation • Monitor system performance and interfaces, taking corrective action when required • Contribute to the ongoing health, stability and availability of live systems • Work closely with business users to identify opportunities to improve processes • Collaborate with colleagues across Technology and the wider business About you You’ll bring a genuine interest in business systems and technology, along with a proactive, customer‑focused approach. We’re particularly interested in people who can demonstrate: Experience and knowledge • Experience supporting and configuring software applications • Strong analytical and problem‑solving skills • Understanding of business systems and processes (e.g. Finance or HR) • Experience supporting platforms such as Finance or HR systems, Jira/Confluence, Microsoft products (including PowerApps and Power BI), or bespoke applications • Awareness of cloud environments such as AWS or Azure • Working knowledge of SQL, with the ability to run queries and investigate data issues • A commitment to continuous learning and professional development Skills and behaviours • Clear and confident communication skills, with the ability to engage a range of stakeholders • Strong organisation and time‑management skills • Ability to juggle multiple priorities and work effectively under pressure • A supportive and approachable style when working with colleagues • Strong stakeholder management and teamwork skills • Enjoy working collaboratively and directly with business users Who We Are: IOP Publishing is a society-owned scientific publisher, providing impact, recognition and value for the scientific community. As the publishing arm of the Institute of Physics, 100% of our profit goes towards public and scientific good. Why work with us at IOP Publishing: Purpose: We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish. Culture: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience. Financial benefits: a competitive salary starting from £35,000 (Band B) depending on experience, an excellent pension scheme, a discretionary annual bonus scheme, and a range of other useful and cost-saving benefits available through our benefits platform. Health and Wellbeing: 33+ days holiday (including bank holidays), plus an extra day’s leave to use for a moment that matters to you, a 35-hour working week, life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern airy and designed with all of our colleagues in mind – for work and social time. Flexibility: a flexible hybrid working environment to suit everyone’s needs– we don’t need you in the office every day so we can consider applicants from further afield who can travel to Bristol at least once per quarter and team in-person days, depending on when face to face time is needed (any travel to the Bristol office is at the employees own expenses). And last but not least, did we mention that we are unique : IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute. To apply, please submit your CV through our careers site. IOP Publishing is an equal opportunity employer. Our goal is to ensure that diversity, equity and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks and the communities we serve and support, which includes our employees, talent communities and candidates. We particularly welcome applicants from under-represented backgrounds. We make recruitment and workplace adjustments wherever we can, so please let us know if there’s anything that we can do to support you. Please note that we are unable to provide visa sponsorship for candidates. If however you already have the right to work in the UK or hold an eligible work permit or visa, we encourage you to apply for this position.