Mega Cloud Lab
CCaaS Data Engineer -Need Only W2 Candidates
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a CCaaS Data Engineer in Charlotte, NC, onsite 2-3 days/week, with a contract length of "unknown" and a pay rate of "unknown." Requires 4+ years of experience in CCaaS, AI/ML, Java, Microservices, and data pipeline development.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
June 18, 2026
🕒 - Duration
Unknown
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🏝️ - Location
On-site
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📄 - Contract
W2 Contractor
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🔒 - Security
Unknown
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📍 - Location detailed
Charlotte, NC
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🧠 - Skills detailed
#Compliance #VPC (Virtual Private Cloud) #AI (Artificial Intelligence) #Monitoring #NLP (Natural Language Processing) #Microservices #Maven #Migration #Data Pipeline #Apache Kafka #Infrastructure as Code (IaC) #BigQuery #Java #Cloud #Datasets #GIT #IAM (Identity and Access Management) #CRM (Customer Relationship Management) #Kafka (Apache Kafka) #ML (Machine Learning) #Scala #Data Engineering #Databases #Observability #NoSQL #Agile #Terraform #TensorFlow #NLU (Natural Language Understanding) #Data Quality #Security #DevOps
Role description
Job Role: CCaaS Data Engineer -Need Only W2 Candidates
Location: Charlotte, NC (Onsite -2-3 days/week)
Responsibilities
Must have Experience 4+ Years
Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git)
Qualifications
• 4+ years of commercial software development experience.
• Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
• Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
• Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
• Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
• Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.
• Experience with Agile development, CI/CD, DevOps, and observability.
• Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
• Understanding of data structures, algorithms, and design patterns.
• Proactively identifies continuous improvement opportunities beyond the obvious.
Skills: ai/ml(sarima/prophet,apache kafka streams,microservices,ccaas/cti/crm, iva, ivr,springboot
Job Role: CCaaS Data Engineer -Need Only W2 Candidates
Location: Charlotte, NC (Onsite -2-3 days/week)
Responsibilities
Must have Experience 4+ Years
Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git)
Qualifications
• 4+ years of commercial software development experience.
• Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
• Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
• Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
• Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
• Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.
• Experience with Agile development, CI/CD, DevOps, and observability.
• Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
• Understanding of data structures, algorithms, and design patterns.
• Proactively identifies continuous improvement opportunities beyond the obvious.
Skills: ai/ml(sarima/prophet,apache kafka streams,microservices,ccaas/cti/crm, iva, ivr,springboot
