CCaaS Data Engineer

1. 4+ years of commercial software development experience. 1. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. 1. Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. 1. Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. 1. Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions. 1. Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance. 1. Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems. 1. Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability. 1. Experience with Agile development, CI/CD, DevOps, and observability. 1. Hands-on experience with Kafka, relational databases, and/or NoSQL databases. 1. Understanding of data structures, algorithms, and design patterns. 1. Proactively identifies continuous improvement opportunities beyond the obvious. Cygnus Belief We believe in our commitment to diversity & inclusion. Equal Employment Opportunity Statement Cygnus is an Equal Opportunity Employer. We ensure that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All our employment decisions are taken without looking into age, race, creed, color, religion, sex, nationality, disability status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other aspects of employment protected by federal, state, or local law. Applicants for employment in the US must have work authorization & Cygnus does not offer any sponsorship of a visa for employment authorization in the United States. Thanks & Regards Amit Kumar Cygnus Professionals 3490 US Highway 1 Princeton, NJ 08540 M: 732 485 0000 Ext 9057 or 609-566-6868 (Direct) F: (888) 900-6979 E: amit.k@cygnuspro.com LinkedIn: https://www.linkedin.com/in/amit-kumar-341290137/