InfiCare Staffing
Certinia - FinancialForce
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is a long-term contract for a Cisco PCCE and Finesse Workflow Engineer, remote location, offering competitive pay. Key skills include Cisco PCCE, Finesse customization, CCP REST APIs, healthcare experience, and familiarity with observability tools and CI/CD practices.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
April 29, 2026
🕒 - Duration
Unknown
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🏝️ - Location
Remote
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📄 - Contract
Unknown
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🔒 - Security
Unknown
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📍 - Location detailed
United States
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🧠 - Skills detailed
#API (Application Programming Interface) #AI (Artificial Intelligence) #Security #REST API #Compliance #Alation #GCP (Google Cloud Platform) #SQL (Structured Query Language) #Observability #Splunk #Documentation #Scala #Docker #Kafka (Apache Kafka) #PostgreSQL #Disaster Recovery #Migration #REST (Representational State Transfer) #Kubernetes #SQL Server #Python #Azure #Monitoring #Prometheus #Redis #AWS (Amazon Web Services) #Scripting #Cloud #Automation #Grafana
Role description
Role – Cisco PCCE and Finesse Workflow Engineer
Location – Remote
Duration – Long Term contract
Job Description:
Design, deploy, and maintain Cisco PCCE (15.x or newer) in high availability and disaster recovery configurations for healthcare contact center environments.
· Build and customize Cisco Finesse agent desktops and gadgets using XMPP event integrations.
· Develop and manage CCP REST API integrations for task creation, routing, and retry logic.
· Configure Media Routing Domains (MRDs) and manage non-voice task concurrency.
· Design and implement dynamic, data-driven routing strategies for patient/member interactions based on real-time agent availability and business priorities.
· Build automated retry, escalation, and failover workflows for critical healthcare communications.
· Ensure all solutions align with HIPAA/PHI compliance and security best practices.
· Implement observability using tools such as OpenTelemetry, Splunk, Prometheus, and Grafana.
· Conduct resiliency testing including game days and chaos engineering exercises.
· Collaborate with business and clinical stakeholders.
Description:
· Strong hands-on experience with Cisco PCCE in enterprise environments.
· Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
· Experience with CCP REST APIs and XMPP-based integrations.
· Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
· Experience designing high availability and disaster recovery solutions.
· Familiarity with messaging systems such as Kafka or Redis.
· Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
· Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
· Proficiency with SQL Server or PostgreSQL.
· Experience working in healthcare or other regulated environments (HIPAA/PHI).
· Strong troubleshooting, communication, and documentation skills.
Nice to Have:
· Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
· Familiarity with Genesys or other contact center platform migrations.
· Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
· Scripting experience (Python, PowerShell) for automation.
· Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
Role – Cisco PCCE and Finesse Workflow Engineer
Location – Remote
Duration – Long Term contract
Job Description:
Design, deploy, and maintain Cisco PCCE (15.x or newer) in high availability and disaster recovery configurations for healthcare contact center environments.
· Build and customize Cisco Finesse agent desktops and gadgets using XMPP event integrations.
· Develop and manage CCP REST API integrations for task creation, routing, and retry logic.
· Configure Media Routing Domains (MRDs) and manage non-voice task concurrency.
· Design and implement dynamic, data-driven routing strategies for patient/member interactions based on real-time agent availability and business priorities.
· Build automated retry, escalation, and failover workflows for critical healthcare communications.
· Ensure all solutions align with HIPAA/PHI compliance and security best practices.
· Implement observability using tools such as OpenTelemetry, Splunk, Prometheus, and Grafana.
· Conduct resiliency testing including game days and chaos engineering exercises.
· Collaborate with business and clinical stakeholders.
Description:
· Strong hands-on experience with Cisco PCCE in enterprise environments.
· Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
· Experience with CCP REST APIs and XMPP-based integrations.
· Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
· Experience designing high availability and disaster recovery solutions.
· Familiarity with messaging systems such as Kafka or Redis.
· Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
· Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
· Proficiency with SQL Server or PostgreSQL.
· Experience working in healthcare or other regulated environments (HIPAA/PHI).
· Strong troubleshooting, communication, and documentation skills.
Nice to Have:
· Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
· Familiarity with Genesys or other contact center platform migrations.
· Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
· Scripting experience (Python, PowerShell) for automation.
· Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
