Cisco Data Analyst Level 1

Overview Job Title: Cisco Data Analyst Level 1 Location: Remote / USA Type: Independent Contract (Contractor / Non-Employee) Start Date: ASAP Pay Rate: $30.00-$32.77 per hour Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse. Responsibilities Duties • Monthly analysis of data to provide reporting globally regarding partner metrics • Biannual analysis of data to identify eligibility of partners within the program • Monitor and respond to inquiries submitted via internal email • Monitor and respond to cases in helpdesk queue • Identify and validate business requirements with key stakeholders • Data analysis from various sources for automation and development of reports and dashboards • Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues • Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans • Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture Problem Solving • Provides assistance and information to the client in a prompt manner. • Manages continuous improvement through ongoing collection of data and information regarding customer requirements. • Understand and responds to others’ using active listening skills and tactful communication. • Ability to resolve issues following the parameters and guidelines of the client. Accountability • Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. • Ensures customer satisfaction through follow up and special efforts. • Assist new employees with training through shadowing opportunities and explanation of work process as requested. Qualifications Education / Experience • Bachelor's degree or relevant experience. • Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers • Project management, data analysis and reporting with related toolset expertise: • Excel • Smartsheet • Databases • PowerPoint • Power Query • Visual Studio • Microsoft SQL Server • Ability to manage influence through persuasion, negotiation, and consensus building • Excellent communication and presentation skills, experience working with cross-functional teams • Must be able to operate in a fast paced, high stress environment and handle ambiguity • Demonstrated desire for continuous learning and improvement. Technical Knowledge • Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office Human Relationship Skills • Speaks with clarity, articulation, and is aware of own non-verbal communication. • Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. • Demonstrate ability to learn quickly and thrive in high-energy team environment. • Strong written and spoken communication skills. • Must be able to work independently, as well as with a team. • Ability to function in a diverse work environment. • Experience in a customer service role. Additional Abilities • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Relationships Reports to: Delivery Manager Works With • Serves client customers • Cayuse Working Conditions • Normal physical conditions • General office environment • Must be able to sit for long periods of time looking at computer screen • May be asked to work a flexible schedule which may include holidays • May be asked to travel for business or professional development purposes • May be asked to work hours outside of normal business hours Pay Range USD $30.00 - USD $32.77 /Hr.