Cloud Engineer

What We Do/Project Working with high-profile television networks to troubleshoot and ensure constant quality delivery to broadcasts. Globally distributed clients. 300+ channel playlist is supported by our team. If anything stops or if there are bugs, our team supports the troubleshooting to remedy situation as quickly as possible. Job Responsibilities / Typical Day in the Role • Provide technical support of Cloud infrastructure for Global Playout Services. • Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures. • Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols. • Monitoring & Control system configuration and support to maintain a stable, reliable on-air product. • Understanding of signal routing control systems to route video/audio and Video-over-IP signals. • Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps. • Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components. • Creation and use of standard operating procedures, technical reference documents and drawings. • Work closely with vendors and/or internal departments for optimal hardware/software configuration and support. • Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues. Must Have Skills / Requirements • Basic IT Networking knowledge • 3+ years of experience; IP Configs, trace route, understanding of computers. • Basic understanding of Cloud • 3+ years of experience; AWS, or similar. • Remote troubleshooting • 3+ years of experience; SSH, Telnet, or RDP experience. Nice To Have Skills / Preferred Requirements • Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus • Knowledge of networking, firewalls, routers, Active Directory & load balancers. • Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment • Preferred IT certification ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect – Associate, VMware Associate or equivalent are also a plus. • Preferred understanding of broadcast automation systems. • Demonstrated knowledge of serial digital broadcast equipment and measurement equipment. Soft Skills • Ability to work any shift schedule – Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights. • Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines. • Ability to work effectively as part of a team or individually with minimal supervision. • Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training. • Ability to perform well in a high-pressure environment and maintain superior customer service demeanor. Technology Requirements • Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs). • Deep understanding of Windows and Linux servers and/or workstations. • Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools. • Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams. • Working knowledge of remote support tools. Education / Certifications • Bachelor’s degree in computer science, Electrical Engineering or similar technical field and/or equivalent practical experience. Interview Process / Next Steps • 1st round with the HM and supervisor or a couple team members. • 2nd round on-site interview Additional Notes • Sourcing in DMV area – Sterling Office – 45580 Terminal Dr, Sterling, VA 20166 • Hybrid schedule • Shift schedule to be decided after training is complete. #DICE