Cloud Support Engineer

Job Description A global cloud services organization is seeking a Cloud Run Operator to join their remote operations team. In this role, you’ll ensure the stability, reliability, and performance of HMS-hosted environments while supporting daily monitoring, incident response, and infrastructure maintenance. You’ll work across AWS, Windows, and Linux environments to manage system operations, automation, and documentation. Required Skills & Experience • Proficient in scripting and programming languages, including PowerShell, SQL, Bash, and Ruby • Strong understanding of Windows Server environments (2012R2, 2019, 2022), Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO) management • Familiarity with Linux distributions, particularly Red Hat and CentOS • Working knowledge of relational database systems (RDBMS), especially Oracle • Hands-on experience with configuration and state management tools, specifically Chef • Skilled in deploying and managing cloud-based infrastructure, with a solid understanding of networking concepts (network topology, VPNs/IPSec, VLANs, routing tables, ACLs, and security groups) • 3–5 years of experience working with AWS (or equivalent IaaS providers), including VPC, EC2, S3, IAM, Route 53, SSM, and Lambda • 3–5 years of experience maintaining and supporting Windows environments and enterprise networks Desired Skills & Experience • Experience developing and maintaining automation scripts for system operations • Familiarity with monitoring and alerting tools within AWS environments • Strong analytical and troubleshooting skills for incident management • Excellent communication and documentation abilities for audit and continuity purposes What You Will Be Doing • Maintain stable and reliable cloud infrastructure for HMS-hosted environments • Ensure daily monitoring, alert response, and incident management according to HMS operational standards • Provide on-call support during rotation periods to handle after-hours incidents, escalations, and system alerts • Deliver system performance and availability reports as part of ongoing service monitoring • Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems • Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.) • Execute and maintain automation scripts (PowerShell, SQL, Bash, Ruby) used for system operations • Document all changes, incidents, and troubleshooting steps in HMS tracking systems for operational continuity • Participate in handover and knowledge transfer sessions to ensure a smooth transition back to internal staff Daily Responsibilities 100% hands on The Offer You Will Receive The Following Benefits • Remote flexibility • Medical Insurance • Dental Benefits • Vision Benefits Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future. Posted By: Nathan Chisholm