Communications Manager (Hybrid)

Location: Philadelphia, Pennsylvania Job Type: Contract Compensation Range: $35 - $38 per hour We are seeking an agile, strategic Communications Manager to drive early-life customer engagement and support broader organizational communication goals. Working in a fast-paced, complex environment, you will collaborate daily with cross-functional teams to design, execute, and optimize omni-channel communication plans. Your primary focus will be shaping the first 45 days of the customer lifecycle-balancing critical transactional updates with engaging welcome journeys that boost product adoption and elevate the overall user experience. Responsibilities: Customer Lifecycle & Early-Life Experience • Manage Early-Life Communications: Lead end-to-end messaging strategies targeting the initial 45 days after customer onboarding or product additions. • Execute Omni-Channel Campaigns: Deploy integrated campaigns across email, in-app notifications, push messaging, SMS, RCS, web banners, and on-platform placements. • Balance Transactional & Engagement Messaging: Drive a seamless blend of service updates (order confirmations, shipping, store pickups) and onboarding journeys for key products (e.g., mobile, streaming services, home security). • Optimize Customer Journeys: Monitor performance data and mapped journeys to continuously test, refine, and improve the early-life experience, driving retention and adoption. Cross-Functional Collaboration & Creative Leadership • Team Alignment: Partner daily with Product, Engineering, Operations, and Legal teams to ensure messaging accuracy, compliance, and seamless feature launches. • Creative Partnership: Direct and collaborate with our internal creative agency, providing feedback on visual design, tone, and messaging. • Employee & Organizational Support: Support key HR and internal initiatives, leveraging communication expertise to drive business objectives and enhance employee experience goals as directed by leadership. Data Analysis & Modern Tooling • Analyze & Interpret Metrics: Track campaign performance using tools like Adobe Analytics dashboards and Tableau to evaluate click-through rates (CTR), conversion, and engagement (no dashboard building required). • Leverage Modern Workflows: Utilize Generative AI tools to streamline copy creation, brainstorm concepts, and support performance reporting. Qualifications: • Experience: 2-5 years in a dedicated Communications, Lifecycle Marketing, or Campaign Management role. • Education: Bachelor's degree in Communications, Marketing, Journalism, English, or related field. • Writing & QA: Expert in short-form copywriting, proofreading, and campaign QA. • Lifecycle Strategy: Hands-on experience with customer journey mapping, onboarding journeys, and omni-channel campaigns (email, push, SMS, in-app). • Onsite in Philadelphia. JOBID: 072026-141627 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.