Contact Center (CCaaS)- USC & GC Only

Role: Contact Center (CCaaS) Location: Phoenix, AZ (Onsite) Job Type: 12+ Months Contract Job Description: Proven experience designing hybrid on-premises and cloud data architectures, enabling coexistence between legacy and modern platforms. • Experience defining canonical data models, data contracts, and interface specifications across diverse systems. • Ability to design federated and virtualized data access patterns to minimize data duplication while maintaining consistent enterprise views. Technical Expertise • Strong knowledge of Contact Center platforms — specifically Genesys Engage / PureEngage (InfoMart, GAAP, GIDB, SpeechMiner) and at least one major CCaaS platform (Five9, Google CCAI Platform, Amazon Connect). • Deep understanding of contact center data models — interactions, calls, agents, queues, routing, wrap-up, and state transitions. • Experience designing and maintaining data warehouses and analytics pipelines using tools like BigQuery or similar data warehouse solutions • Proficiency in ETL / ELT frameworks and data integration tools such as Airflow, Dataflow, Kafka, or Pub/Sub. • Strong hands-on skills in real-time streaming architectures — event driven data ingestion and processing using Kafka, Google Pub/Sub, or AWS Kinesis for low-latency data flows. • Solid command of SQL and data modeling, including dimensional modeling, fact/dimension schema design, and slowly changing dimensions. • Experience with API-based data ingestion (REST, SOAP, webhooks) from CCaaS or CRM systems. • Familiarity with data virtualization and federation tools such as Denodo, BigQuery Omni, or equivalent technologies to enable hybrid query federation. Thanks & Regards Himanshu Verma | Recruiter – US Staffing Email: Himanshu.v@ampstek.com | Desk: (609)-527-8914 Ampstek LLC – Global IT Partner | www.ampstek.com