Contact Center Data Engineer

Hi, Everyone • • • • • • W2 CONTRACT ONLY • • • W2 CONTRACT ONLY • • • W2 CONTRACT ONLY • • • • • • 100% Closure & Long-term project, Immediate Interview Surely ALL VISA TYPES ARE ACCEPTABLE (Except H4EAD) Job Title: Contact Center Data Engineer Loc: Phoenix,AZ Contract : w2 Contract Note : 8+ years JD: Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five, Google CCAl Platform, or Amazon Connect). Required Skills & Experience • Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaas platform (Five9, Google CCAI Platform, or Amazon Connect). • Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states. • Experience building and maintaining data pipelines and warehouses (BigQuery or similar). • Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub • Strong SQL and data modeling skills Key Responsibilities • Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaas platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). • Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub/Sub. • Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. • Build and maintain data models and warehouse tables (fact/dimension structures) for reporting and analytics. • Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Thanks, Mahesh vmahesh@galaxyitech.com NOTE: Please share your updated resume to amahesh@galaxyitech.com or can reach out me at 480-407-6915.