CTC
Contact Centre Engineer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Contact Centre Engineer with a contract length of "Unknown," offering a pay rate of "Unknown," and requires remote work. Key skills include Cloud solutions implementation, IVR development, and AWS knowledge. GCA/GCP certification preferred.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
Unknown
-
🗓️ - Date
March 25, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
Unknown
-
📄 - Contract
Unknown
-
🔒 - Security
Unknown
-
📍 - Location detailed
Milpitas, CA
-
🧠 - Skills detailed
#GCP (Google Cloud Platform) #Cloud #AWS S3 (Amazon Simple Storage Service) #AI (Artificial Intelligence) #Web Services #CRM (Customer Relationship Management) #Lambda (AWS Lambda) #"ETL (Extract #Transform #Load)" #ML (Machine Learning) #Deployment #S3 (Amazon Simple Storage Service) #AWS (Amazon Web Services)
Role description
About the Company:
Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Job Description:
• Must-Have Technical experience, knowledge and hands-on experience on Client’s or some other Cloud solutions Implementation and maintenance of the Cloud contact centre or any other CCaaS solutions.
• Detailed Technical and Practical experience of solution deployments on Client’s PureCloud contact centre solution.
• Collaborate and define components of Client’s Cloud solutions, from both functional and business perspective.
• Implement Client’s Cloud platform configurations, changes, and deployments to production.
• GCA/GCP certification are preferred.
• Hands on experience on Client’s Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
• Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
• Develop and manage IVR platform using client’s Cloud Architect and enhance call flows.
• Troubleshoot, resolve, manage Client’s Cloud incident tickets, and resolve system issues.
• Involved in all aspects of Cloud technology for the Contact Centre.
• Other Key Focus Areas:
• Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
• Chat bot and human-agent interaction.
• Email interaction.
• Web Messaging/Chat interactions.
• Web Services Integration.
• Scripter.
• Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
• Must have good knowledge in Service Now ticketing tool.
• Superior interpersonal, verbal, and written communication skills.
• Ability to manage partners and vendors.
• Must involve in Team discussion and Customer discussion on new projects and enhancements.
• Time management and prioritization skills.
• Ability to develop strong working relationships.
• Ability to manage multiple activities and changing priorities.
• Flexible with Shift timings
About the Company:
Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Job Description:
• Must-Have Technical experience, knowledge and hands-on experience on Client’s or some other Cloud solutions Implementation and maintenance of the Cloud contact centre or any other CCaaS solutions.
• Detailed Technical and Practical experience of solution deployments on Client’s PureCloud contact centre solution.
• Collaborate and define components of Client’s Cloud solutions, from both functional and business perspective.
• Implement Client’s Cloud platform configurations, changes, and deployments to production.
• GCA/GCP certification are preferred.
• Hands on experience on Client’s Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
• Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
• Develop and manage IVR platform using client’s Cloud Architect and enhance call flows.
• Troubleshoot, resolve, manage Client’s Cloud incident tickets, and resolve system issues.
• Involved in all aspects of Cloud technology for the Contact Centre.
• Other Key Focus Areas:
• Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
• Chat bot and human-agent interaction.
• Email interaction.
• Web Messaging/Chat interactions.
• Web Services Integration.
• Scripter.
• Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
• Must have good knowledge in Service Now ticketing tool.
• Superior interpersonal, verbal, and written communication skills.
• Ability to manage partners and vendors.
• Must involve in Team discussion and Customer discussion on new projects and enhancements.
• Time management and prioritization skills.
• Ability to develop strong working relationships.
• Ability to manage multiple activities and changing priorities.
• Flexible with Shift timings
