Customer Insights Analyst

Job Title: Customer Insights Analyst Job Type: Full-Time | 2-Year Contract Work Setup: On-site Location: Philadelphia, PA – Main Office Building Position Overview We are seeking a driven and detail-oriented Customer Insights Analyst to join our team. This role is ideal for a candidate who is analytical, customer-focused, and eager to learn the business and industry. You will play a key role in transforming data into actionable insights that support strategic decision-making and enhance the overall customer experience. Key Responsibilities • Analyze customer data to identify trends, patterns, and actionable insights • Interpret data findings and clearly communicate results to stakeholders • Develop reports and dashboards using tools such as Power BI and MS Office Suite • Work with multiple data sources and software tools to support analysis • Collaborate with cross-functional teams to drive data-informed decisions • Support initiatives focused on improving customer experience and satisfaction Required Qualifications (Must-Haves) • Bachelor’s or Master’s degree in Market Research, Management, Mathematics, Engineering, or a related field • 1–5 years of experience in data analytics or a related role • Strong data analysis and problem-solving skills • Proven ability to interpret complex data and communicate insights effectively • Excellent written and verbal communication skills • Proficiency in MS Office Suite (especially Excel), Power BI, and working with databases • Ability to work with multiple software tools and systems Preferred Qualifications • Experience in customer insights, market research, or customer-focused analytics • Familiarity with industry trends and customer behavior analysis Ideal Candidate Profile • Analytical, sharp, and detail-oriented • Ambitious and eager to learn and grow within the industry • Customer-centric mindset with a focus on delivering value through insights • Strong collaborator who thrives in a team environment Interview Process • MS Teams video interview