Customer Insights Manager

Customer Insights Manager / Customer Analytics Manager Contract: 3 Months (with the potential to take permanently thereafter) Rate: £500 per day (Inside IR35) Location: Milton Keynes or Manchester (1 day per week onsite) Overview We are supporting a leading consumer-focused organisation in hiring an experienced Customer Insights / Analytics Manager on an initial 3-month contract. This role will focus on delivering end-to-end customer insight generation, helping drive data-led decision making across the business. This opportunity is being shared ahead of wider agency release, offering an early chance to engage with the hiring team. Key Responsibilities • Lead end-to-end customer insight generation, from data extraction through to actionable recommendations • Build and deliver high-quality dashboards and visualisations using Power BI • Work within a DataBricks/data warehousing environment to access and model large datasets • Conduct customer segmentation analysis to inform business strategy • Design and analyse market research and customer surveys • Translate complex data into clear, commercial insights for stakeholders • Collaborate closely with both business and technical teams Required Skills & Experience • Strong hands-on SQL skills (essential) • Proven experience with Power BI (dashboard development and data modelling) • Experience working with DataBricks or similar data warehousing environments • Solid background in customer analytics, insights, or market research • Experience in survey design and segmentation analysis • Background in a consumer-facing business (ideally eCommerce) • Strong communication skills with the ability to engage non-technical stakeholders • A steady, reliable contractor who can quickly add value