CUSTOMER LOYALTY INSIGHT ANALYST

THE COMPANY: A global leader in online food delivery, connecting millions of customers with restaurants across more than 80 markets. The company’s culture is built around collaboration, innovation, and data-driven decision-making. Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst, you’ll join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement and growth through data. In this role, you’ll: • Deliver insights and recommendations to improve customer retention and loyalty. • Support the Loyalty Proposition rollout, identifying opportunities to bridge competitive gaps. • Conduct customer growth and churn analysis, uncovering key drivers of customer loss. • Translate data into clear, commercial stories that influence marketing and customer strategies. • Automate and productionise analytical workflows to enhance efficiency and scalability. • Collaborate with senior stakeholders, influencing decision-making across marketing, loyalty, and product teams. YOUR SKILLS AND EXPERIENCE: Must-Have Skills: • Advanced SQL proficiency with experience querying, joining, and optimising large datasets. • Strong analytical storytelling — ability to communicate insights that drive business value. • Experience automating and productionising analytical workflows. Nice-to-Have Skills: • Dashboarding experience (Looker preferred; Tableau also valuable). • Working knowledge of Python and cloud technologies. • Exposure to A/B testing or experiment design. Preferred Backgrounds: • Experience within eCommerce, telecommunications, or large-scale loyalty schemes. THE BENEFITS: • Competitive £700 per day (Inside IR35). • Hybrid working – 2 days per week in office. • Work on customer growth and loyalty initiatives with measurable business impact. • Opportunity to shape analytics within a global data-driven organisation. HOW TO APPLY: Please register your interest by sending your CV to Atif Ahmad via the Apply link on this page. Interview process: SQL test followed by a competency-based interview. Desired Skills and Experience Customer Analytics, Loyalty Analytics , Retention Strategy, Customer Segmentation, Churn Analysis SQL Looker Power BI Tableau Data Visualisation CRM Analytics Marketing Analytics Stakeholder Management Customer Insights Data Storytelling Mid-level to Senior Analyst (typically 3-6 years) Background in eCommerce, marketplace, subscription or digital marketing environments Experience collaborating with CRM and Marketing teams to optimise retention