NAM Info Inc
Cyara IVR Automation Test
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Cyara IVR Automation Tester in Dallas, TX (hybrid), with a contract length of "unknown" and a pay rate of "unknown." Requires 2–5 years in QA automation, proficiency in Node.js, and experience with Cyara and contact center platforms.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
December 19, 2025
🕒 - Duration
Unknown
-
🏝️ - Location
Hybrid
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📄 - Contract
Unknown
-
🔒 - Security
Unknown
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📍 - Location detailed
Dallas, TX
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🧠 - Skills detailed
#Microservices #Regression #Scripting #REST (Representational State Transfer) #Automation #REST API #Monitoring #JSON (JavaScript Object Notation) #Debugging #Quality Assurance
Role description
Job Title: Cyara IVR Automation test
Dallas TX- hybrid
Role Overview
IVR & Contact Center Testing
• Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
• Validate DTMF, speech recognition, transfers, queuing, and failover logic.
• Monitor and analyze Cyara Pulse alerts for proactive issue detection.
Quality Assurance
• Define test strategies, coverage matrices, and traceability to requirements.
• Perform functional, regression, and performance testing across multiple environments.
• Document defects, root cause analysis, and provide actionable insights.
Collaboration
• Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
• Participate in release readiness reviews and contribute to automation best practices.
Required Qualifications
• 2–5 years in QA automation with strong proficiency in Node.js.
• Solid understanding of REST APIs, JSON, and microservices testing.
• Strong debugging and scripting skills.
Preferred Skills
• Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
• Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
• Exposure to speech recognition testing, synthetic monitoring, and performance testing.
Job Title: Cyara IVR Automation test
Dallas TX- hybrid
Role Overview
IVR & Contact Center Testing
• Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
• Validate DTMF, speech recognition, transfers, queuing, and failover logic.
• Monitor and analyze Cyara Pulse alerts for proactive issue detection.
Quality Assurance
• Define test strategies, coverage matrices, and traceability to requirements.
• Perform functional, regression, and performance testing across multiple environments.
• Document defects, root cause analysis, and provide actionable insights.
Collaboration
• Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
• Participate in release readiness reviews and contribute to automation best practices.
Required Qualifications
• 2–5 years in QA automation with strong proficiency in Node.js.
• Solid understanding of REST APIs, JSON, and microservices testing.
• Strong debugging and scripting skills.
Preferred Skills
• Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
• Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
• Exposure to speech recognition testing, synthetic monitoring, and performance testing.
