D365 CE Tech Lead (Remote with Some Travel)

Role: D365 CE (Customer Engagement) Tech Lead Location: Phoenix, AZ (Remote with travel to client location during planning/Go-Live meetings) Job Type: 12 Months Contract Job Description • Minimum 8+ years of hands-on experience in Dynamics 365 Customer Engagement apps • Strong experience with Dataverse, Customer Insights Journey, Power Platform and Azure Services • Solid understanding of Customer Insights Journey components: • Customer journey orchestration • Real-time triggers, Segmentation, Templates, content blocks and Personalization • Extending Custom channel and building apis • Consent management and compliance regulations • Good understanding of fair view policy and platform limitation • Experience with Power Platform (Power Automate, Power Apps, Power BI) • Strong expertise in: o C# .NET Core o Dynamics 365 Web API / REST • Architect and implement event-driven and message-based integration patterns • Implement real-time and near real-time integrations using: o Dynamics 365 Web API o Azure API Management o Azure Functions, Logic Apps o Azure Service Bus, Event Grid • Implement authentication and authorization (OAuth 2.0, Azure AD, managed identities) • Ensure API reliability with logging, monitoring, throttling, and retry policies • Support CI/CD pipelines and ALM using Azure DevOps • Collaborate with solution architects, consultants, and business stakeholders Nice-to-Have: • Experience integrating with utility systems (Oracle CC&B) • Knowledge of Customer Insights – Data, Azure Data Lake, Synapse Workspace, Microsoft Fabric • Knowledge on performance testing/planning/tuning on services integrated with Dynamics 365 Thanks & Regards Alok Ranjan Pathak | Team Lead - US Staffing Email: Alok.ranjan@ampstek.com | Desk: (609) 360-2613 Ampstek LLC – Global IT Partner | www.ampstek.com