D365 / Dynamics 365 Consultant / Senior Developer

D365/Dynamics 365 Consultant - remote - 12 months - UK Key responsibilities • Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup. • Ability to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions. • Evaluate the effectiveness of customer health, operational processes and environment administration practices. • Conduct in-depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration. • Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best-practice guidance. • Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health. • Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization. • Deliver professional, customer-facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long-term platform success. Experience Minimum 5+ years of hands-on experience in the following areas: Up to date product knowledge and familiarity with Dynamics 365 modules • Dynamics 365 Sales • Dynamics 365 Customer Service • Dynamics 365 Field Service • Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center • Model Driven app Administration, Customization and Integration experience • Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances. • Experience in business continuity planning, incident response coordination, and process maturity assessments. • Excellent communication and documentation skills for technical and executive stakeholders. • Background in technical consulting or assessment-based delivery engagements. Preferred qualifications • Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience. • Application Lifecycle Management for Dynamics 365 & Power Platform apps & solutions • Prior experience supporting regulated industries (eg, finance, healthcare, government) with stringent uptime, data protection, or continuity mandates. Certifications • Power Platform Model App Certification PL-7003 or relevant experience • Dynamics 365 Fundamentals (CRM) MB-910 or relevant experience • One of the following or relevant experience: Dynamics 365 Customer Experience Analyst MB-280 Dynamics 365 Field Service Functional Consultant MB-240 Power Automate PL-200 Power Platform Functional Consultant Associate or relevant experience