Data Analyst

Data Analyst – Global Fintech Leader (Contract) Location: London (Hybrid – 3 days in office, 2 days from home) Rate: Up to £285 per day (umbrella) Duration: 9-month contract (current end date: September 2026) About the Role We’re partnering with a global fintech leader to hire a Data Analyst within their Customer Success Data Science team, driving data capabilities and insights across international markets. This is a fantastic opportunity for an experienced data professional who thrives in dynamic environments, enjoys problem-solving, and wants to make a tangible impact on how customer success is measured and delivered across multiple regions. Key Responsibilities • Build robust data foundations – Work with engineering teams to improve data integrity, pipelines, and governance across international markets. • Develop actionable dashboards – Create scalable, user-friendly dashboards that deliver real-time insights on key performance metrics (tNPS, Issue Resolution, AHT, etc.). • Deliver deep-dive analytics – Conduct root-cause analysis to identify pain points and drive operational improvements. • Support experimentation – Analyse A/B test outcomes to optimize customer and digital experiences. • Influence through storytelling – Translate data insights into compelling narratives that drive strategic decisions across business units. What We’re Looking For • 8+ years’ experience in Data Analytics or Data Science (ideally within Customer Success, Operations, or Digital Experience). • Strong SQL skills for data extraction, transformation, and pipeline development. • Proficiency in Tableau, Qlik, or similar visualization tools. • Experience with big data tools (Snowflake, Databricks, Spark) and ETL processes. • Exposure to Python or R for automation, experimentation, or analytics. • Excellent communication and storytelling skills with both technical and non-technical audiences. • Proactive, growth-oriented mindset and comfort working across multiple projects in a fast-paced, global environment. Education • Bachelor’s degree in a data-related field (or equivalent experience). If you’re looking for a challenging and rewarding contract opportunity with a global fintech leader, where your work directly shapes customer success and digital experience, apply today!