Data Analyst - Customer Success

Data Analyst – £285/day | 10-Month Contract | Hybrid (London) We’re looking for an experienced Data Analyst to join a global Customer Success Data Science team, working on initiatives that enhance customer experience and operational excellence across international markets. This is an exciting opportunity to make a real impact by building data foundations, enabling actionable insights, and driving automation across multiple regions. You’ll collaborate closely with cross-functional teams to ensure data drives strategy, informs decision-making, and helps deliver exceptional customer outcomes. What You’ll Do • Build strong data foundations: Develop pipelines, improve data integrity, and establish clear metric definitions and governance across multiple international markets. • Automate and streamline reporting: Create scalable dashboards and reporting tools that deliver timely, accurate insights for business and customer success teams. • Deliver deep-dive analytics: Identify root causes of performance trends, customer pain points, and operational inefficiencies, turning insights into actionable recommendations. • Support experimentation: Analyse A/B tests and digital experience initiatives to measure impact and inform continuous improvement. • Tell the story with data: Communicate insights effectively to both technical and non-technical audiences, influencing strategy and driving better decisions. What We’re Looking For • 8+ years of experience in Data Analytics or Data Science, ideally within Customer Success, Operations, or Digital Experience domains. • Strong SQL skills for data extraction, transformation, and pipeline development. • Proficiency with data visualization tools (Tableau, Qlik, or similar). • Experience with big data platforms (Snowflake, Databricks, Spark) and ETL processes. • Working knowledge of Python or R for analytics or automation (preferred). • Understanding of statistical methods and A/B testing. • Excellent storytelling and communication skills to translate data into actionable insights. • Experience with contact centre or digital support metrics is a plus. • A proactive, growth-oriented mindset with the ability to balance strategic and tactical priorities. Details 💼 Contract: 10 months 💰 Rate: £285/day Inside IR35 📍 Location: London (3 days per week in office, 2 days remote)