Data Analyst Customer & Telecom Domain :: 10+years

Role: Data Analyst Customer & Telecom Domain Location: Basking Ridge NJ (Hybrid) Duration: Contract Churn analysis, ARPU analytics, Customer segmentation, About the Role We are looking for a detail-oriented Data Analyst to support customer analytics and business insights generation. The ideal candidate will have strong expertise in SQL, Tableau/Looker, and EDA, along with hands-on experience in churn analysis, ARPU analytics, Customer 360, and behavioral data insights. Role and responsibilities • Perform exploratory data analysis (EDA) to identify trends, patterns, and anomalies in customer data • Develop and maintain interactive dashboards and reports using Tableau / Looker • Write and optimize SQL queries for data extraction, transformation, and analysis • Analyze customer behavior, segmentation, and lifecycle trends • Support churn analysis and retention strategies by identifying key drivers of customer attrition • Perform ARPU (Average Revenue Per User) analysis to identify revenue opportunities • Contribute to building and enhancing Customer 360 datasets and views • Translate business questions into analytical queries and data-driven insights • Ensure accuracy, consistency, and validation of reports and dashboards • Utilize GCP (BigQuery, Cloud Storage) for data analysis and reporting Technical skills requirements • The candidate must demonstrate proficiency in, • Strong proficiency in SQL (joins, aggregations, window functions) • Hands-on experience with Tableau / Looker • Strong understanding of EDA and data analysis techniques • Experience in customer analytics use cases - Churn analysis, ARPU analytics, Customer segmentation, Customer 360 • Ability to analyze behavioral and transactional data • Exposure to cloud platform- GCP– BigQuery, Dataproc, Composer • Strong Knowledge in Python Nice-to-have skills • Experience with AI-native analytics tools and automation platforms • Domain expertise in telecom Qualifications • Overall 10+ years with 3-5 years of relevant work experience in Data Analyst Customer Domain • B.Tech., M.Tech. or MCA degree from a reputed university