Data Analyst

Global Financial Firm located in New Castle, DE has an immediate contract opportunity for an experienced Customer Service Analyst Pay Rate: $25.00 - $28.00 Negotiable based upon years of experience Work Mode: Hybrid (2 months in office 5 days a week for training) Location: New Castle, DE Summary: • Contract opportunity for an experienced Customer Service Analyst at a Global Financial Firm • Hybrid schedule with 3 days in office after training contingent on performance Responsibilities: • Manage a portfolio of clients, delivering service that meets or exceeds client expectations • Serve as the point of contact for day-to-day complex client inquiries regarding banking products • Manage and own cases through to a timely resolution and assist with root cause analysis • Liaise with internal and external cross-functional partners to meet or exceed company needs • Conduct fraud review investigations as needed per fraud referrals received • Review detailed fraud detection information from various sources • Draft and file Suspicious Activity Reports (SARs) consistent with FINCEN requirements • Perform quality reviews on cases and approvals of SAR reporting as needed Requirements: • 2-5 years of relevant cash management and financial services experience preferred • Consistently demonstrate clear and concise written and verbal communication • Excellent accuracy and strong attention to detail • Strong organizational skills, ability to multitask and prioritize • Proven analytical and critical thinking skills • Bachelor's degree/University degree or equivalent experience Preferred Skills: • Demonstrated ability to build and cultivate partnerships across business regions • Proven project management and leadership skills