Data Analyst

Data Analyst IV We are seeking an experienced Data Analyst IV with strong analytical, technical, and business oriented skills to support a high visibility team working with IVR (call) data, Tableau dashboards, and cross channel analytics. This role requires someone who can quickly become a subject matter expert, connect disparate data sources, and serve as a strategic advocate for the team. Key Responsibilities • Analyze complex datasets across IVR/call data, web analytics, Salesforce, and other business systems. • Build, enhance, and maintain Tableau dashboards that support business decision making. • Use SQL extensively for deep analysis—not just querying but understanding the business meaning behind the data. • Connect data across multiple sources and understand how each dataset fits into the broader business context. • Become an SME on the team’s core data sources and how they integrate. • Communicate insights clearly through storytelling, structured analysis, and business friendly explanations. • Perform due diligence research to uncover root causes, identify gaps, and piece together incomplete information. • Collaborate with peers when cross source data is needed, while working mostly autonomously day today. • Adapt quickly in a fast-paced environment, especially as the team may transition to new platforms. • Take ownership of deliverables and continuously refine dashboards, logic, and data flows. • Must Have Qualifications • Strong SQL skills (minimum requirement): experience analyzing data, not just writing basic queries. • Strong Tableau skills (minimum requirement): proven ability to build and modify dashboards. • Ability to connect the dots, understand business context, and translate ambiguous requirements into actionable insights. • Excellent communication and storytelling skills. • Experience working with call/IVR data or similar operational datasets. Nice to Have Qualifications • Experience with: • Web analytics data • Salesforce data • Customer engagement or digital experience data • Multisource data integration • Background in environments where platforms or tools are evolving. Day to Day Expectations • Operate with a high degree of autonomy. • Collaborate with team members when additional data sources or expertise are needed. • Take time to grow into an SME role—this position carries meaningful responsibility. • Work in a fastmoving environment where priorities shift and dashboards evolve. About Us: At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs. We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions. EEO Statement: Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.