Data Analyst

Data Analyst – Product and Customer Experience Location: Greenwood Village, CO (4 days onsite, 1 day remote) Contract: Through end of 2026, expectation of extension Pay Range: $60-65/hr We are seeking a Product Analytics & Experience Data Analyst to support our team’s customer support and order status experiences across our enterprise web platforms. This role partners closely with Product Managers and Product Owners to inform feature prioritization, assess performance, and surface insights that improve customer journeys. This is a contract role focused on analytics, insight generation, and stakeholder storytelling — not execution or delivery ownership. Key Responsibilities • Analyze customer support and ticketing workflows across web platforms • Support initiatives related to: Technical trouble ticket submission & tracking, Portal-based customer–technical team communication, and Order status and service installation visibility • Synthesize data from multiple analytics and reporting tools into clear recommendations • Create pre-launch analysis and post-launch evaluations of new features • Measure baseline performance and evaluate the impact after changes are released • Prepare PowerPoint presentations for cross-functional stakeholders • Partner with Product Managers, Product Owners, and analytics teams to guide roadmap discussions Required Qualifications • 3-6 years of professional experience in data analysis and insight generation • Ability to analyze large, disparate data sets and tell a clear story • Experience working alongside Product Managers and Product Owners • Excellent written and verbal communication skills • Comfort influencing decisions without direct authority Preferred Qualifications • Experience with customer support platforms or ticketing systems • Adobe Analytics or Google Analytics • Tableau or MicroStrategy • Jira • Telecom, SaaS, or digital platform experience • Familiarity with AI-powered productivity or analytics tools Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment. EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws. Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.