Data Analyst

Data Analyst Contract (6 Months) | Contract-to-Perm Opportunity Overview We are looking for a Data Analyst to support a fast-paced, cross-functional team focused on operational reporting, dashboard development, and data-driven decision making. This role will partner closely with business and technology teams to analyze data, support system enhancements, and help improve reporting and automation over time. This is a hands-on role suited for someone who is comfortable working across data analysis, reporting, testing, and production support while managing multiple priorities and stakeholders. There is strong potential for conversion to a full-time role. What You’ll Do • Build and maintain dashboards and recurring reports that support operational and business teams • Analyze customer, billing, and operational data to identify trends, issues, and opportunities • Partner with stakeholders to gather reporting and data requirements and translate them into usable outputs • Support forecasting, metrics tracking, and performance reporting • Participate in requirements gathering, UAT testing, and validation of data and system enhancements • Create and maintain documentation including data flows, process flows, and test results • Triage and support production issues related to data, reporting, and system functionality • Manage incidents and requests through ServiceNow and work with technical teams to drive resolution • Develop working knowledge of SAP billing and customer systems and how data flows across integrated platforms • Identify opportunities to improve data quality, reporting efficiency, and future automation What We’re Looking For • Experience working as a Data Analyst, Business Analyst, Project Coordinator, or similar role • Strong background in data analysis, reporting, and dashboard development • Experience gathering requirements and supporting UAT testing • Comfort working in both Agile and Waterfall delivery environments • Experience supporting production systems and incident/request workflows • Ability to manage multiple assignments and stakeholders in a fast-paced environment Preferred Experience • SAP (CRM/IS-U, Billing, Customer or related functions) • ServiceNow (incident and request management) • Smartsheet • Forecasting or operational metrics reporting • Exposure to data governance or master data concepts Education • Associate’s degree in Business, Technology, or a related field required • Bachelor’s degree preferred Skills & Traits • Strong analytical and problem-solving skills • Clear, professional communication (written and verbal) • Detail-oriented with a focus on data accuracy • Organized and able to prioritize effectively • Collaborative and comfortable working across business and IT teams • Interest in process improvement and automation Why This Role • High-visibility work supporting critical operational systems • Opportunity to grow into a full-time role • Exposure to enterprise-scale data, systems, and stakeholders • Strong mix of analytics, delivery, and production support experience