Data Analyst - Power BI Dashboard Development

About the role: This engagement focuses on converting the BugTrack issuemanagement Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decisionmaking. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facilitylevel insights, EPMOrelated tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply dataquality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work as it arises if time in needed. Job Duties & Responsibilities Conduct requirements workshops with the business, HIT, IT, and operational stakeholders Review and validate the BugTrack Excel extract structure Build a Power BI data model optimized for large datasets Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics Create filters, drilldowns, and rolebased views Establish refresh logic and dataquality validation steps Iterate with stakeholders to refine usability and accuracy Mentor and train DBHDS identified SMEs for long-term maintenance Create and develop documentation supporting the dashboards Deliverables Requirements document and dashboard mockups Power BI data model and transformation scripts Fully developed BugTrack dashboard with leadershipready visuals Documentation for refresh processes and data definitions Knowledgetransfer session with internal staff Milestones Week 1-3: Requirements gathering & data review Week 4-8: Data modeling & initial dashboard build Week 9-10: Stakeholder review & refinement Week 11-12: Final dashboard delivery & documentation