Data Analyst

This Data Analyst job is a 6+ Months Contract with a client located in Eden Prairie/MN (Remote). Pay Range: $34/hr - $36/hr. The rate may be negotiable based on experience, education, geographic location, and other factors. Overview: Responsible for shaping, enhancing, and advocating for the consumer/customer (Member, Patient, Prescriber, Employee, Client) experience across all channels (i.e. Digital, Phone, etc.) including PBM and Pharmacy Care Services. Leverage various Voice-of-the-Customer data inputs (surveys, market trends, research, operational reports) to identify improvement opportunities and define best-in-class experiences with the organization's products and services. Partner cross-functionally across to ensure experience recommendations are translated into viable technology and/or business process requirements for prioritization, capital funding, and implementation. Job responsibilities: • Experience Analytics & Research: Perform research and analyze data and feedback to understand consumer/customer needs, pain points, and preferences and identify opportunities for improving consumer/customer satisfaction and engagement, leading to improved retention and growth support. Identify success metrics to measure outcomes and effectiveness of recommendations. • Cross functional Communication: Collaboration and stakeholder engagement with Senior Leaders (Operations & Capability) for alignment to annual and long-term business strategies. • Experience Strategy & Design: Define key consumer experience needs and requirements for business process and/or system enhancements to build business cases that are aligned to P&L Owners business priorities. • Experience Optimization: Visualize experiences, needs, and recommendations with the appropriate audiences in a manner tailored to their understanding, level, or experience. Accountabilities: - Analyze and synthesize insights using voice of customer data, surveys, market trends, research, operational data and other data inputs to clearly identify experience opportunities and recommended success metrics. - Collaborate with cross-functional teams to identify and integrate consumer-centric imperatives into business strategies and priorities and ensure systems and processes align with the consumer experience strategy. - Own the design of end-to-end consumer experiences, ensuring seamless interactions across various channels (i.e. Digital, Phone, etc.) to enable ease and consistency. - Facilitate working sessions (host meetings, workshops, etc.) and create documentation (journey maps, blueprints, touch point analysis, architecture diagrams, etc.) to visualize and communicate end-to-end experiences to obtain stakeholder alignment. Technical knowledge: • Data Analysis (Understand, manipulate, interpret, aggregate) across multiple sources and systems • Experience Visualization and Process/Workflow Mapping using experience tools • Business Process Modeling to understand and optimize processes • Capability/Technology Delivery methodologies • Application of project management methodologies Other skills/experience: • Change management • Project Management Work experience: • Proven experience in consumer/user experience design/research and/or architecture. • Process improvement and optimization. Other skills/experience: Soft Skills • Capacity to manage multiple initiatives with strong organizational skills • Ability to lead through influence using strong interpersonal skills, emotional intelligence, compassion and integrity • Conflict management to reach mutually beneficial solutions • Establish, cultivate & maintain strong, collaborative working relationships • Exceptional written and verbal communication skills with ability to communicate and inspire at all levels • Application of project management skills • Strategic & Innovative thinking • Business & Financial Acumen: strong understanding of the organization's industry, market trends, competitive landscape, and business models to design relevant and impactful capabilities • Exceptional written and verbal communication skills with ability to communicate and inspire at all levels and ability to actively participate in conversations, comfortable with providing opinions, feedback, negotiating • Customer service orientation • Problem solving, curiosity • Ability to operate and collaborate in a highly complex matrixed environment • Adaptable & an advocate for change Hard Skills • Data Analysis (Understand, manipulate, interpret) ability to identify gaps, trends, and mitigation strategies • Visualize and communicate complex experiences and processes, creating documentation (process maps, flowcharts, diagrams, presentations) • Business process modeling • Lead the development, implementation, and prioritization of initiatives • Reporting of value, outcomes, and success Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance