Data Analytics Analyst (Business Ops)

OPEN ONLY FOR CANDIDATES ON EST & CST We are seeking a Data Analytics Analyst to aggregate and analyze data across the organization, including creating, transforming, and publishing recurring and ad hoc reports. This individual contributor will play a critical role in supporting Strategy and Operations by translating data into actionable insights and executive-ready presentations. Key Responsibilities: • Access, review, and generate reports from systems including Salesforce, Power BI, Tableau. • Assist with development and maintenance of dashboards to visualize data and trends. • Utilize SQL and Databricks to extract and analyze data effectively. • Analyze volume shifts and trends, proactively reporting on drivers. • Create presentations and storytelling materials that summarize volumes, trends, and insights for leadership. • Leverage AI and emerging technologies to enhance analysis and reporting impact. • Engage cross-departmentally with stakeholders (e.g., Finance, Revenue Assurance, Marketing, Product, IT) to uncover opportunities for process or system improvements. • Provide operational metrics and data support for process improvement initiatives and business cases aimed at reducing escalations. • Analyze complex policies and processes and provide actionable recommendations for improvement. Qualifications: • 4–5 years of experience in data analytics, business intelligence, or operations analytics. • BS in Business Administration, Economics, Math, Data Science, or equivalent experience preferred. • Advanced proficiency in Microsoft Office, especially Excel and PowerPoint. • Strong skills in SQL, BI tools (Power BI/Tableau), Salesforce reporting, and dashboard creation. • Excellent data storytelling and executive communication skills. • Ability to work cross-functionally and influence stakeholders.