Data Quality Officer

Job Description Job Title: Data Quality Officer Contract Type: Fixed term for 2 years Salary: £37423 (£41363 is achieved after 12 successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Liverpool, Speke If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Data Quality Officer You will report to the Planning & Performance Manager, the Data Quality Officer will support the planning and delivery of projects and initiatives designed to improve the quality of data relating to the composition and condition of TRGs built assets (asset data). About You We are looking for someone with • Experience of coordinating projects, programmes, survey activity, improvement initiatives or similar business support activity. • Experience of maintaining action logs, trackers, risk and issue logs, meeting records, decision records or other project documentation. • Experience of collating, transforming, checking, summarising and presenting information from multiple sources without reliance on Co-Pilot. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working With Us, You’ll Enjoy • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity And Inclusion At Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Asset Data Project and Programme Coordination • Provide coordination support for asset data projects, survey programmes and improvement initiatives managed by the Planning and Performance Team. • Maintain project plans, milestone trackers, action logs, risk and issue logs, decision records and supporting documentation to provide clear oversight of activity. • Track progress against agreed actions, milestones, deliverables and timescales, highlighting risks, delays, dependencies or unresolved issues to the Planning & Performance Manager. • Coordinate meetings, workshops and working groups linked to asset data projects and survey programmes, including preparing agendas, capturing actions and following up agreed tasks. • Maintain accurate records, trackers and progress updates that support robust and transparent oversight of projects, programmes and improvement initiatives. • Ensure documentation is well organised, version controlled and maintained in agreed locations such as SharePoint. Data Collation, Transformation and Analysis • Carry out data collation, transformation and analysis to support data quality improvement projects. • Collate information from asset data sources, project trackers, survey programme updates, performance reports and stakeholder inputs. • Transform, organise and prepare data so that it can be reviewed, compared, summarised and used to support project planning, delivery and review. • Analyse information relating to the composition and condition of TRG’s built assets to identify patterns, gaps, exceptions, risks or issues relevant to data quality improvement activity. • Prepare clear summaries, analysis notes and supporting evidence for the Planning & Performance Manager to use in reporting, planning and project scoping. • Maintain analysis records, data extracts and supporting evidence so that outputs are transparent, traceable and capable of review. Project Performance and Oversight • Monitor the performance of asset data projects, survey programmes and improvement initiatives against agreed milestones, outputs, timescales and actions. • Maintain performance trackers and summary views that show progress, risks, dependencies, blockers and next steps. • Produce clear progress commentary that explains delivery status, slippage, recurring issues and areas requiring management attention. • Use project and programme information to highlight where further review, intervention or escalation may be required. • Support the preparation of briefing materials, highlight reports and progress updates for the Planning & Performance Manager and relevant stakeholders. • Help ensure oversight information is accurate, current and supports effective prioritisation, planning and decision-making. Asset Data Management Policies, Processes and Guidance • Support the Planning & Performance Manager in the development and assessment of asset data management policies, processes and guidance documentation. • Help document agreed ways of working for asset data collection, transformation, review, use, reporting and improvement activity. • Review draft or existing policies, processes and guidance to identify gaps, inconsistencies, unclear responsibilities or areas requiring further clarification. • Support the development and maintenance of templates, trackers, process notes and guidance materials that promote consistent asset data management. • Help communicate agreed standards, expectations and process changes to colleagues involved in asset data projects, survey programmes and improvement initiatives. Data Governance and Stakeholder Coordination • Represent the Asset Strategy Team on data governance working groups, contributing updates and raising relevant asset data project, ownership or quality matters. • Liaise with the Information Governance Team on data ownership and quality matters, ensuring relevant issues, actions and decisions are captured and followed up. • Build effective working relationships with colleagues across the organisation and external partners involved in asset data, surveys, reporting, planning or improvement activity. • Coordinate inputs from multiple teams or stakeholders, following up information gaps and escalating unresolved issues where required. • Support colleagues to use agreed templates, trackers, reporting routines and documentation standards consistently. • Maintain confidentiality and handle information in line with data protection, information governance and organisational requirements. Person specification Essential Knowledge, Skills and Experience • Experience of coordinating projects, programmes, survey activity, improvement initiatives or similar business support activity. • Experience of maintaining action logs, trackers, risk and issue logs, meeting records, decision records or other project documentation. • Experience of collating, transforming, checking, summarising and presenting information from multiple sources without reliance on Co-Pilot. • Experience of using operational, property, asset, survey or management information to support reporting, planning, delivery or review activity. • Ability to analyse information, identify patterns, gaps, exceptions, risks and issues, and translate findings into clear summaries or recommended actions. • Ability to support the development, review or documentation of policies, processes, guidance, templates or standard ways of working. • Strong organisational skills, with the ability to manage competing priorities, track actions and follow work through to completion. • Clear written and verbal communication skills, including the ability to explain progress, risks, issues, evidence and actions in plain language. • Confident user of Microsoft Excel, Word, Outlook, Teams and SharePoint. • Strong attention to detail, with the ability to maintain accurate records, trackers, evidence and supporting documentation. • Good interpersonal skills, with the ability to build effective working relationships, coordinate inputs and follow up actions constructively. • Ability to handle confidential information appropriately and work in line with data protection and information governance requirements. Desirable • Experience of working in social housing, property services, asset management, compliance, repairs, planned works, stock condition surveys or a similar operational environment. • Experience of supporting asset data projects, survey programmes, data quality improvement, service improvement, change activity or governance reporting. • Experience of attending or supporting data governance working groups, information governance activity or data ownership discussions. • Experience of using reporting tools, dashboards, databases or business intelligence platforms such as Power BI, Tableau or similar. • Knowledge of data quality principles, data governance, data ownership, reporting standards or asset management information requirements. • Understanding of project management approaches, tools or methodologies. • Flexible and resilient, with a commitment to continuous improvement, effective governance and strong team delivery. About Us Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment