Dynamics 365 CE Developer

We are seeking a Lead Officer and Technical Expert to take ownership of the development, implementation, and management of Microsoft 365 services, with a specific focus on Dynamics 365 and PowerApps. This is a pivotal role in driving innovation and efficiency across the organisation, ensuring these strategic platforms deliver maximum value. Key Responsibilities • Act as the technical lead for Dynamics 365 and PowerApps, providing expert advice and guidance to business areas. • Collaborate with internal and external stakeholders to deliver innovative solutions aligned with organisational goals. • Provide day-to-day support for Dynamics 365 and PowerApps, while identifying opportunities for enhancement. • Lead development work for new projects and manage external resources where required. • Share knowledge and mentor team members to build internal expertise. • Manage release and deployment processes, upgrades, patching, and change requests. • Maintain technical documentation, programming standards, and operational procedures. • Monitor licences, permissions, and security roles; ensure compliance with data retention policies. • Analyse service logs for security anomalies and manage resolution of issues with Microsoft. • Uphold compliance with relevant legislation and organisational policies. Technical Skills & Experience • Strong knowledge of Dynamics 365/CRM and PowerApps, including Customer Insights. • Proven ability to resolve complex technical issues and deliver solutions. • Experience in Dynamics 365 / PowerApps development and permissions management. • Proficiency in C#, HTML5, CSS, JavaScript frameworks. • Familiarity with Microsoft O365 services: • Power Platform (Power Automate, Power BI) • SharePoint Online • Customer Voice • OneDrive for Business • Microsoft Teams • Knowledge of Azure AD, Hybrid AD, Azure B2B, and automation (bonus). • Understanding of MS licensing and SharePoint technologies (Office 365 and legacy versions). • Experience with PowerShell, Azure DevOps, and GitHub (desirable).