eCommerce Business Analyst - Retail - Up to £500 a Day (Outside IR35)

Ecommerce Business Analyst - Retail - Up to £500 a day (Outside IR35) (Shopify or Adobe Commerce or Salesforce Commerce Cloud) We're partnering with a leading retail organisation undergoing a major digital and E-commerce transformation. They're looking for a skilled Retail Ecommerce Business Analyst to support the delivery of new customer-facing capabilities, platform enhancements, and process improvements across their online and omnichannel ecosystem. You'll be the key link between business stakeholders and technical delivery teams - shaping requirements, mapping end-to-end customer journeys, and helping drive data-led decisions that enhance customer experience and commercial performance. Key Responsibilities • Lead the discovery and requirements-gathering for E-commerce and retail digital initiatives • Work with product owners, UX/UI teams, and developers to translate business needs into clear, actionable user stories • Analyse and document customer journeys, checkout flows, promotions, and fulfilment processes • Support integration between E-commerce, CRM, ERP, and order management systems (OMS) • Perform gap analysis to identify process improvements and opportunities for automation or simplification • Collaborate with marketing, trading, and operations teams to ensure alignment with business goals • Facilitate workshops, define acceptance criteria, and manage the delivery backlog in Agile/Scrum environments • Partner with QA and development teams to ensure smooth and traceable delivery from requirements to deployment Skills & Experience • Proven experience as a Business Analyst within retail and E-commerce environments • Strong understanding of retail trading, merchandising, promotions, and digital fulfilment • Hands-on experience with E-commerce platforms (Shopify, Adobe Commerce, Salesforce Commerce Cloud, or equivalent) • Excellent process mapping and documentation skills (user stories, epics, use cases, data flows) • Familiar with Agile delivery frameworks and collaboration tools such as Jira and Confluence • Strong communication and stakeholder management skills across both technical and non-technical audiences • Analytical mindset with the ability to link customer experience improvements to commercial outcomes This is an urgent requirement, please apply immediately if you are interested.