EDI Business Analyst

Electronic Data Interchange(EDI) Business Analyst Hybrid - 3 Days per week on-site Contract with potential to convert to permanent About the Role We are seeking an experienced EDI Support Consultant to support and manage EDI integrations in a production environment. This role focuses on resolving EDI trading partner issues, working directly with customers, coordinating with Level 3 and Level 4 support teams, and developing and managing EDI Mapping Requirement Specifications (MRS) to align retailer and wholesaler EDI requirements with internal EDI standards. Responsibilities • Provide Level 2 / Level 3 EDI production support for trading partner integrations • Act as the primary point of contact for EDI trading partner and customer issues • Analyse, troubleshoot, and resolve EDI transaction, data, and communication failures • Create, maintain, and update Bridge Documents (MRS): • Different Type of Retailer EDI specifications • To internal EDI standards and canonical formats • Interpret and analyze Retailer/Wholesaler EDI implementation guides and EDI specifications • Document field-level mappings, code translations, validations, and business rules • Coordinate with Level 3 and Level 4 engineering teams to implement bridge document changes in EDI maps • Support EDI transactions such as 850, 820, 855, 856, 810, 997/999, and related acknowledgments • Perform reprocessing, resubmission, and reconciliation of failed EDI transactions • Validate inbound and outbound EDI files against partner and AB specifications • Track incidents, problems, and changes using ticketing and ITSM tools • Ensure SLA compliance and provide timely customer and partner communications • Maintain support documentation, SOPs, and knowledge base articles • Participate in on-call and production support rotations Qualifications • 9+ years of experience in EDI support / EDI operations • Strong understanding of ANSI X12 and/or EDIFACT standards • Proven experience creating Bridge Documents between external partner specs and internal EDI standards • Experience working with Retailer and Wholesaler EDI specifications • Ability to analyze EDI implementation guides and translate them into clear mapping documentation • Hands-on experience supporting EDI communication protocols (AS2, FTP/SFTP, VAN) • Familiarity with EDI platforms such as IBM Sterling, Seeburger, Boomi, BizTalk, Cleo, MuleSoft • Strong troubleshooting and root cause analysis skills • Experience collaborating with Level 3 / Level 4 teams for permanent fixes Preferred Skills • Retail, Wholesale, or CPG industry EDI experience • Working knowledge of EDI mapping concepts and tools • Exposure to Oracle / SQL databases for transaction analysis and reconciliation • Experience with Python or scripting for automation and log analysis • Understanding of ITIL-based support processes