Email Administrator

Multi-Channel and Consumer Marketing (MCMM) Planner III 📍 Location: Mettawa, IL 60045 🕒 Duration: 6+ Months Contract (Possible Extension) 🏢 Work Model: Hybrid (Tuesday-Thursday Onsite, Monday & Friday Remote) About the Role We are seeking an experienced Enterprise Email Operations Specialist to support a large-scale enterprise email ecosystem. This role will serve as the operational bridge between internal teams, agency partners, and technology vendors, driving governance, process standardization, reporting, and workflow excellence. Please Note: This is not a content creation, copywriting, or email production role. The focus is on email operations, agency governance, reporting, workflow management, and process optimization. Required Qualifications • Bachelor's degree in Business, Marketing, Communications, or related field. • 5+ years of experience in Marketing Operations, Email Operations, Project Management, Digital Operations, or a related discipline. • Experience supporting enterprise-scale marketing or email operations environments. • Proven experience working with external agencies, vendors, or partner organizations in an operational or governance capacity. • Strong understanding of email marketing workflows, governance, and operational best practices. • Hands-on experience with Power BI for reporting and dashboard development. • Experience using Workfront or similar workflow/project management platforms. • Strong presentation, communication, and stakeholder management skills. • Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously. Preferred Qualifications • Experience with Knak or similar email creation platforms. • Experience developing SOPs, governance documentation, or training materials. • Experience supporting highly regulated or enterprise-level organizations. • Background in process automation, workflow optimization, or operational transformation initiatives. Key Responsibilities Agency Governance & Enablement • Serve as the primary operational point of contact for external agency partners. • Lead onboarding, training, and ongoing support for agency users on enterprise email tools and processes. • Host office hours and provide operational guidance to internal and external stakeholders. • Manage access requests, user enablement, and governance-related activities. • Conduct audits and reviews to identify process gaps, compliance concerns, and workflow improvement opportunities. • Develop and distribute operational communications, process updates, and monthly newsletters. Reporting & Analytics • Deliver monthly and quarterly operational reporting, KPI tracking, and performance metrics. • Build, maintain, and enhance dashboards using Power BI. • Drive reporting automation initiatives to improve efficiency and data accuracy. • Analyze trends and provide actionable insights to leadership and stakeholders. Workflow & Process Management • Establish and maintain standardized workflows across multiple business teams. • Utilize Workfront or similar enterprise workflow management tools to support operational excellence. • Partner with vendors to gather business requirements and support platform enhancements. • Manage project timelines, stakeholder communications, and continuous process improvement initiatives. • Translate agency and stakeholder feedback into scalable operational solutions. For information on benefits, equal opportunity employment, and location-specific applicant notices. Click here: https://spectraforce.com/spectraforce-applicant-disclaimers-contingent/ At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.