Enterprise Voice Engineer

Zachary Piper Solutions is seeking an Enterprise Voice Engineer to support global DOD NOC operations located in Scott AFB, IL. This role is part of a long-standing contract and offers growth opportunities for engineers eager to deepen their expertise in voice infrastructure and secure network operations. The Enterprise Voice Engineer will bring a solid foundation in routing and switching (Layer 2/3), strong Cisco experience, and a genuine interest in expanding into voice technologies. Responsibilities for the Enterprise Voice Engineer include: • Support and sustain voice network backbone - maintain and troubleshoot secure IP voice infrastructure across Juniper and Cisco platforms, ensuring high availability and performance • Routing, switching, and network operations - implement and optimize layer 2/3 configurations, monitor traffic flow, and resolve network anomalies across voice and data environments • Voice protocols and SBC integration - work with SIP, SBCs, and trunking protocols to support secure voice traffic. Exposure to Ribbon or Oracle platforms is helpful but not required. • Firewall & security protocols - support distributed firewall configurations and secure voice routing sin SRTP, IPSec, and BGP • Monitoring and troubleshooting - use tools like SolarWinds and OCOM (Oracle Communications Operations Monitor)\_ to proactively identify and resolve performance issues • Documentation and change management - maintain technical documentation, validate configuration changes, and participate in lifecycle upgrades and capacity planning • Cross-team collaboration - coordinate with NOC, cybersecurity, and infrastructure teams to ensure compliance with DOD protocols and operations standards Required Qualifications for the Enterprise Voice Engineer include: • Bachelor’s degree with 2–4 years of relevant experience, Master’s with less than 2 years, or equivalent combination of education and experience • Strong Layer 3 Networking Expertise - soldi Cisco experience required, Juniper exposure preferred but not mandatory (training resources provided) • Interest or experience in voice technologies - prior exposure to SIP, SCs, or voice routing is a plus • DoD 8570 IAT Level II Certification (Sec+, CySA+, GIAC, GSEC, GICSP, CND, ISC SSCP, SSCP) • Active TS/SCI Clearance Compensation for the Enterprise Voice Engineer include: • Salary: $62,000-65,000 • • depending on experience • • • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law Keywords: St Louis, Scott AFB, Scott Air Force Base, Air Force, IL, Illinois, enterprise voice engineer, voice, engineer, VOIP, DOD, department of defense, NOC, network operation center, maintain, troubleshoot, IP, voice over IP, internet protocol, IP address, video, voice and video, voice & video, DISA, voice services, Defense Information Systems Agency, resilient voice, video communications, Juniper, Cisco, secure, uninterrupted service, configure, manage, voice network components, route plans, device profiles, search space, calling search spaces, partitions, Avaya, Oracle, advanced fault analysis, diagnose, complex, SIP, signaling, remote site registration, media flow, routing, switching, configurations, Session Initiation Protocols, real-time communication sessions, video calls, voice calls, instant messaging, multimedia conferences, fault analysis, configure, identity, diagnose, understand, failures, malfunctions, systems, components, processes, engineering, manufacturing, electronics, software development, technical, reliability, safety, prevent system failures, root causes, improve design, operational procedures, FMEA, failure mode and effects analysis, RCA, root cause analysis, event and causal factor analysis, electronics, software, mechanical systems, aerospace, defense, firewall, security protocols, secure voice traffic, SRTP, IPSec, BGP, Secure Real-Time Transport Protocol, encryption, message authentication, integrity, streaming, WebRTC, SIP-based systems, low0latency, Internet Protocol Security, VPNs, Virtual Private Networks, site-to-site, remote, Transport, Tunnel, encrypt, payload, packet, AH, Authentication Head, ESP, Encapsulating Security Payload, Border Gateway Protocol, path vector protocol, global internet routing tables, backbone routing, large enterprise networks, AS, autonomous systems, configuration changes, technical documentation, capacity planning, system updates, NOC Operations, on-call support, on-call, on call, layer 3, layer three, layer III, network, networking, routing, switching, JNCIA, CCNA, Juniper Networks Certified Internet Associate, Junos OS, Junos, JNCIA-Cloud, JNCIA-DevOps, network security, troubleshoot, Cisco Certified Network Associate, IP addressing, help desk, Wireless, WAN, programmability, DOD 8570 IAT Level II certification, Leel II certification, DOD 8570, IAT Level II, IAT Level 2, DOD 8140, CompTIA, Security+, Security +, Security Plus, SecurityPlus, Sec+, Sec +, Sec Plus, SecPlus, CySA+, GIAC, GSEC, GICSP, CND, ISC SSCP, SSCP, Security Essentials, Industrial Cybersecurity, Certified Network Defender, Systems Security Certified Practitioner, Cisco CUCM, CUCM, Cisco Unified Communications Manager, Cisco VoIP, mobility services, call routing, device registration, dial plans, integration, Cisco collaboration tools, Unity, CUBE, Cisco Unified Border Element, SIP trunking, SIP normalization, NAT traversal, codec negotiation, secure voice traffic, Cisco Unity, voicemail, unified messaging, auto-attendant, email, user communication, Outlook, Avaya Aura, contact center platform, conferencing services, Oracle SBCs, Session Border Controllers, SIP signaling, call flow proficiency, tssci, ts/sci, ts sci, Ts with sci, ts w/ sci, ts w sci, tswithsci, top secret with sci, SolarWinds, Solar Winds, OCOM, Juniper, Ribbon, Ribbon Communications, OCOM Tools, proactive monitoring, alerting, performance tuning, Operational Command and Management, Operations Command Module