Five9 Developer

Job Title: Five9 Developer Location: REMOTE, USA Work type: Contract for 2 - 3 years Job Summar yWe are looking for a skilled Five9 Developer to design, develop, implement, and support cloud-based contact center solutions using the Five9 Intelligent CX Platform. The ideal candidate should have hands-on experience in IVR development, call routing, Five9 Studio, APIs, CRM integrations, and omnichannel solutions .The candidate will work closely with business stakeholders, solution architects, and engineering teams to deliver scalable, secure, and high-performance customer engagement solutions .Key Responsibilitie • sDesign, develop, and maintain contact center solutions using the Five9 platform • .Build and configure IVR applications, call flows, and routing strategies using Five9 Studio • .Configure and manage • :Automatic Call Distribution (ACD • )Interactive Voice Response (IVR • )Skills-based routin • gQueue • sCampaign • sAgent desktop • sIntegrate Five9 with CRM systems such as Salesforce, ServiceNow, Microsoft Dynamics, or custom applications • .Develop and consume REST APIs and web services for enterprise integrations • .Configure omnichannel communication features, including voice, chat, email, SMS, and social channels • .Customize agent workflows and business processes • .Implement secure authentication and authorization mechanisms • .Monitor platform performance and troubleshoot production issues • .Collaborate with QA teams for testing and deployment activities • .Prepare technical documentation and solution design documents • .Participate in Agile ceremonies, code reviews, and continuous improvement initiatives • .Support production releases and provide post-deployment support .